Open to opportunities

Casey Olson

@caseyolson

Data-driven sales director who builds high-performance, commission-driven remote teams and turns CRM pipeline metrics into predictable revenue.

United States

Message

What I'm looking for

I’m looking to lead data-driven sales and remote operations that build repeatable revenue through CRM architecture, pipeline metrics, and tight marketing-sales alignment—while coaching leaders to sustain a high-performance culture.

I’m a data-driven sales leader with 20+ years of experience managing complex, multi-million dollar sales and service ecosystems. I scale remote teams, cultivate elite closing cultures, and translate pipeline metrics and CRM data (Salesforce/HubSpot) into optimized sales capacity and predictable growth.

At The Home Depot, I directed enterprise-level online operations, led end-to-end conversion motions using CRM dashboards, and earned repeated top network rankings as “#1 Senior Manager.” Previously at CenturyLink, I owned $100M+ in annual net sales revenue, led Boise contact center sales/service production, and guided major remote sales workforce transitions—while modernizing digital closing through proactive lead routing and engagement tools.

Experience

Work history, roles, and key accomplishments

Senior Manager, Online Operations

The Home Depot

Jan 2015 - Jan 2026 (11 years)

Led enterprise digital operations initiatives, using CRM dashboards to optimize lead flow and improve customer conversion and time-to-value. Built pipeline and capacity governance with dynamic labor models and integrated cross-functional workflows across Product, Marketing, and Field Operations.

Salesforce Analytics HubSpot CRM Pipeline Management Workflow Automation Cross Functional Operations

Manager, Operations & Customer Strategy

The Home Depot

Jan 2014 - Jan 2015 (1 year)

Operationalized the post-sales lifecycle and account management frameworks for a 3,000+ person ecosystem using advanced CRM data visualization. Redesigned lifecycle tracking workflows to improve conversion, retention, and structural operational efficiency.

Customer Lifecycle Management Process Redesign Conversion Optimization Retention Account Management Operational Efficiency

Director & Center Manager, Online Sales

CenturyLink

Jan 2011 - Jan 2014 (3 years)

Drove $100M+ in annual net sales revenue across digital, sales, and multi-channel customer acquisition portfolios. Managed contact center sales and service production for the Boise Consumer Center, implementing pipeline and analytics to reduce structural costs while increasing sales and efficiency.

Contact Center Operations Inbound Sales Pipeline Analytics Workforce Management

Senior Manager / Analyst Roles

Qwest

Jan 2005 - Jan 2011 (6 years)

Managed site budgets and sales performance analytics for high-capacity service and acquisition environments. Launched a new center start-up by building the operational blueprint and implementing daily sales syncs, recognition programs, and performance improvement plans to reach 100% operational efficiency.

Sales Performance Analytics Site Budgeting And Operations Planning Start Up Operations Daily Sales Syncs Workforce Coaching Operational Efficiency

Education

Degrees, certifications, and relevant coursework

Central Washington University

Bachelor's degree, Technical Communications (Individual Studies)

Activities and societies: Alpha Kappa Psi (Professional Business Fraternity): Rush Chair; organized and led interview processes and recruitment presentations.

Earned a bachelor’s degree in Individual Studies with a focus on Technical Communications.