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Mikel McNamara

@mikelmcnamara

VP of Sales leading high-performance SaaS revenue teams with GTM strategy, P&L ownership, and repeatable growth systems.

United States

Message

What I'm looking for

I’m looking to lead a revenue operation end-to-end—GTM strategy, P&L ownership, and team coaching—building repeatable sales and customer-experience systems that drive quota attainment, retention, and measurable NPS improvements.

I’m a Sales executive with 18+ years building and scaling high-performance revenue teams in SaaS and technology, with a clear focus on making revenue repeatable through systems, culture, and talent development.

In my current role leading a 130-person North America operation, I drive P&L ownership across Sales, Customer Success, Implementation, Service, Operations, Marketing, HR, and Product—delivering 108% to quota in year one ($45.4M vs. $42M) and tracking at 101% in year two.

I’ve translated strategy into measurable customer outcomes, pushing NPS from 45 to 79 (a 34-point improvement) through redesigned customer onboarding, structured success programs, and a rebuilt service delivery model, while also reducing churn by 2% year-over-year.

Previously, I led $65M GTM strategy at FIS Global / Harte Hanks, improved client retention by 20%, built Sales Operations and Enablement SOPs to reduce ramp time, and strengthened pipeline quality. Earlier roles included scaling ARR growth at Kaseya (47% ARR growth) and earning top performance recognition at T-Mobile and Apple, including #1 NPS globally (twice).

Experience

Work history, roles, and key accomplishments

Current

Territory Vice President

Current

Epos Now

Nov 2024 - Present (1 year 6 months)

Led a 130-person North America sales operation with P&L ownership across Sales, Customer Success, Implementation, Service, Operations, Marketing, HR, and Product, delivering 108% of $42M quota in year one ($45.4M) and tracking 101% in year two. Improved NPS from 45 to 79 (+34) and reduced churn 2% YoY through redesigned onboarding, structured success programs, and a rebuilt service delivery model.

P&L management SaaS Sales Leadership NPS Customer Onboarding Customer Success Operations Cross functional Leadership Team Building

Senior Director of Digital Sales

FIS Global / Harte Hanks

Dec 2023 - Nov 2024 (11 months)

Owned $65M GTM strategy across 32 SaaS financial and security solutions, leading 3 Sales Managers and 36 Account Managers. Increased client retention by 20% and built Sales Operations and Enablement SOPs that reduced ramp time and improved execution consistency across a distributed 39-person team.

GTM Strategy SaaS Sales Client Retention Sales Operations Sales Enablement Lead Generation Account Management

Global Sales Enablement Manager

Kaseya

Feb 2022 - Dec 2023 (1 year 10 months)

Grew ARR by 47% in under a year, generating an average of $1.2M in quarterly expansion revenue through cross-sell and upsell as Manager of Account Management (BCDR). Stood up a new business unit within 5 weeks post-acquisition, launched a purpose-built enablement program, and measured training effectiveness using Salesforce with monthly iterations.

Sales Enablement Cross Sell Upsell Training Program Design Salesforce CRM

Sales Manager

T-Mobile US Inc

Apr 2015 - Feb 2022 (6 years 10 months)

Managed multi-location store operations with full P&L responsibility for up to $20M annual revenue, leading teams of up to 9 direct reports to consistent quota attainment. Earned T-Mobile Winners Circle (top 5% nationally) three times by driving structured coaching, individual development plans, and performance incentive programs.

Quota Attainment Team Leadership Coaching & Development Incentive Programs Sales Management

Regional Account Executive

New Horizons / Randstad Technologies

Jan 2014 - Apr 2015 (1 year 3 months)

Drove regional new business development and account retention, consistently achieving sales targets through consultative selling and strategic prospecting. Managed and strengthened client relationships through ongoing account management and performance-focused selling.

New Business Development Account Retention Consultative Selling Strategic Prospecting Client Relationship Management Sales Targets Account Management

Sales Manager

Apple Inc

Sep 2007 - Jan 2014 (6 years 4 months)

Achieved #1 NPS globally in both Sales and Service & Support while managing ~$40M in annual store revenue and leading 50+ sales representatives with full P&L accountability. Improved operational performance (98.7% inventory accuracy) and cut customer service wait times in half through process redesign and team training.

NPS Management Sales Team Leadership Inventory Accuracy Process Design Service Operations