Jayson User
@jaysonuser
Experienced customer service professional with strong project management skills.
What I'm looking for
I am a seasoned and adaptable professional with extensive experience in customer service, communication, and project management. My career has been marked by a proven ability to manage orders, ensure customer satisfaction, and resolve complex issues. I thrive in diverse industries and am well-equipped to provide high-quality support as a virtual assistant, contributing to team success.
In my current role as a Customer Care Professional II at Concentrix, I deliver comprehensive support for Iron Mountain's corporate clients, ensuring a high level of client satisfaction. My experience includes managing complex invoicing and overseeing the end-to-end account closure process, where I maintain positive client relations through all stages of the service lifecycle. I am dedicated to providing exceptional service and am committed to continuous improvement in my professional journey.
Experience
Work history, roles, and key accomplishments
Customer Care Professional II
Concentrix Baguio
Jan 2019 - Present (6 years 6 months)
Delivered comprehensive support for Iron Mountain's corporate clients, acting as the primary point of contact for all service-related needs and inquiries to ensure a high level of client satisfaction. Served as a specialist on the Billing Team, where I managed complex invoicing, resolved payment discrepancies, and ensured financial accuracy for client accounts. Currently serve as a Closure Represe
Customer Relations Officer
Sitel Philippines
Dec 2017 - Dec 2018 (1 year)
Provided expert assistance to AT&T customers by investigating and clarifying complex billing statements, effectively resolving discrepancies, and preventing future issues. Successfully de-escalated customer complaints by actively listening, empathizing with their concerns, and providing clear, effective resolutions to maintain customer loyalty. Identified customer needs and proactively offered add
Reservations Sales Specialist
Intercontinental Hotels Group (IHG)
Jun 2016 - Nov 2017 (1 year 5 months)
Guided customers through the reservation process for a global portfolio of IHG-owned hotels, ensuring a seamless, personalized, and positive booking experience. Utilized consultative sales techniques to understand guest preferences and match them with the ideal hotel and room, effectively maximizing booking conversions and revenue. Handled a high volume of inquiries regarding hotel amenities, loca
Customer Relations Officer
Sitel - EPZA
Oct 2014 - May 2016 (1 year 7 months)
Handled sensitive financial information with the utmost discretion while discussing credit card transactions, account balances, and payment history with customers. Processed customer payments securely and efficiently over the phone, ensuring accuracy and full compliance with financial regulations and data protection policies. Addressed and resolved a wide range of customer inquiries regarding thei
Education
Degrees, certifications, and relevant coursework
University of the Cordilleras
Bachelor of Secondary Education, English
Graduated with a Bachelor of Secondary Education, majoring in English. This program provided a strong foundation in educational theories and practices, preparing for a career in teaching. The curriculum focused on developing effective communication and pedagogical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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