Jayson User

Delivered comprehensive support for Iron Mountain's corporate clients, acting as the primary point of contact for all service-related needs and inquiries to ensure a high level of client satisfaction. Served as a specialist on the Billing Team, where I managed complex invoicing, resolved payment discrepancies, and ensured financial accuracy for client accounts. Currently serve as a Closure Represe

Provided expert assistance to AT&T customers by investigating and clarifying complex billing statements, effectively resolving discrepancies, and preventing future issues. Successfully de-escalated customer complaints by actively listening, empathizing with their concerns, and providing clear, effective resolutions to maintain customer loyalty. Identified customer needs and proactively offered add

Guided customers through the reservation process for a global portfolio of IHG-owned hotels, ensuring a seamless, personalized, and positive booking experience. Utilized consultative sales techniques to understand guest preferences and match them with the ideal hotel and room, effectively maximizing booking conversions and revenue. Handled a high volume of inquiries regarding hotel amenities, loca

Handled sensitive financial information with the utmost discretion while discussing credit card transactions, account balances, and payment history with customers. Processed customer payments securely and efficiently over the phone, ensuring accuracy and full compliance with financial regulations and data protection policies. Addressed and resolved a wide range of customer inquiries regarding thei

Graduated with a Bachelor of Secondary Education, majoring in English. This program provided a strong foundation in educational theories and practices, preparing for a career in teaching. The curriculum focused on developing effective communication and pedagogical skills.