Mark Andrew Francisco

I am a creative, highly organized, and efficient professional with over a year of experience as a Senior Customer Service Representative. My expertise lies in developing and managing customer concerns while consistently meeting service level agreements. I have a proven track record for creating innovative solutions and maintaining a strong sense of accountability.

In my role at Concentrix, I manage high volumes of customer contacts through phone and email, ensuring excellent communication and problem-solving skills. I document and track qualitative feedback and quantifiable measurements through various channels, contributing to the continuous improvement of service performance. My experience as a Team Manager has equipped me with the ability to coach and mentor staff effectively, ensuring the highest level of customer service and professionalism.