CFCharles Fegidero
@charlesfegidero
Highly motivated customer service representative with 4 years of experience.
PhilippinesWhat I'm looking for
I am a highly motivated and personable Customer Service Representative with four years of experience in fast-paced call center and customer-facing environments. My expertise lies in handling high volumes of inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. I am proficient in CRM software and conflict resolution, and I pride myself on my effective communication skills.
Throughout my career, I have been recognized for my positive attitude and attention to detail. I am committed to delivering exceptional service and support, ensuring that every customer interaction is a positive experience. My experience includes managing hotel reservations, upselling room types, and resolving booking issues promptly, which has enhanced guest satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Hotel Reservations Representative
Concentrix Bacolod
Jan 2021 - Present (4 years 6 months)
Managed room bookings, modified reservations, and delivered personalized guest service over phone, email, and online platforms. Adept at upselling room types and packages, resolving booking issues promptly, and maintaining a professional and welcoming attitude to enhance guest satisfaction and loyalty.
Customer Verification Support
Sound Box LTD
Jan 2020 - Present (5 years 6 months)
Reviewed customer documentation, conducted compliance checks, and ensured adherence to KYC/AML regulations. Maintained data integrity and delivered a smooth, secure customer onboarding experience.
Education
Degrees, certifications, and relevant coursework
Bacolod City National High School
High School Graduate, General Studies
Completed high school education. Developed fundamental academic skills and prepared for further studies.
Riverside College Inc.
Science and Technology, Engineering and Mathematics, Science and Technology, Engineering and Mathematics
Studied Science and Technology, Engineering and Mathematics. Gained foundational knowledge in various STEM fields.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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