DCDhem Mary Cuizon
@dhemmarycuizon
Result-oriented customer service professional with strong project management skills.
PhilippinesWhat I'm looking for
I am a result-oriented customer service professional with a proven track record of expanding my experiences and knowledge. I thrive in diverse and innovative environments, where collaboration is key to success. My expertise in strategic project management and team leadership has allowed me to consistently deliver exceptional service and drive customer satisfaction.
Currently, I serve as a Customer Service II at Telus International, where I ensure that customer communications are maintained at a high standard. My role involves handling billing matters, troubleshooting devices, and providing tailored solutions to meet customer needs. Previously, I have worked with various companies, including Alorica Teleservices, where I developed customer service scripts that significantly improved the efficiency of our representatives.
Experience
Work history, roles, and key accomplishments
Customer Service II
Telus International
Nov 2023 - Present (1 year 7 months)
Ensured customer communication services were consistently in good shape, handling all billing matters, refunds, backorders, orders, and return orders. Performed troubleshooting, device replacement, and managed equipment promotions and plans tailored to customer tax brackets.
Customer Service
24/7 Ai
Jun 2023 - Present (2 years)
Served and assisted guests by processing online purchases and improved account performance by managing vouchers and advertisements. Handled hybrid duties including chat support and inbound calls, and processed reimbursements and replacements for damaged or cancelled orders.
Customer Service
Alorica Teleservices Inc
Oct 2021 - Present (3 years 8 months)
Collaborated with other departments to ensure high customer satisfaction. Developed customer service scripts that significantly improved representatives' ability to handle customer inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
Jose Rizal University
Highschool Diploma, General Studies
Grade: Consistent Dean's Lister
Activities and societies: Consistent deans lister and achiever from 1st year to 4th year
Graduated from Jose Rizal University. Achieved consistent Dean's List honors and recognition from freshman to senior year.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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