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Jaysa Futures

@jaysafutures

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Global AR leader driving collections, dispute resolution, and process automation.

India

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What I'm looking for

I seek a remote or hybrid AR leadership role where I can drive collections, reduce DSO, implement automation, and mentor teams to deliver measurable cash-flow improvements.

I am a results-driven accounts receivable leader with 10+ years managing multi-regional portfolios exceeding $120M across the USA, Canada, UK, APAC, Europe, and the Middle East. I specialize in accelerating collections, reducing disputes, and strengthening client relationships through strategic management and AI-driven efficiency.

I have led and coached remote teams (up to 26 members), delivered 60+ hours of AR training, and mentored 70+ professionals to improve collections performance and operational discipline. I design customer-centric collections strategies, implement automation, and use tools like SAP, HighRadius, and GetPaid to achieve measurable gains.

My achievements include pioneering a $50M portfolio transfer from the USA to India, reducing DSO dramatically on bad-debt portfolios, recovering $25M in outstanding payments, resolving recurring disputes of $3M monthly, and rectifying $10M in revenue leakage. I’ve driven Agile initiatives that yielded a 95% reduction in bad debt and cleared unallocated payments.

I embrace process improvement, root-cause analysis, and cross-functional collaboration with Sales, Billing, Operations, and Cash Application teams. I am immediately available and equipped for remote work, ready to deliver rapid cash-flow improvements and scalable AR operations.

Experience

Work history, roles, and key accomplishments

Senior Specialist – Collections

XPO

Jun 2023 - Jun 2025 (2 years)

Pioneered the transition of a $50M 3PL AR portfolio from the USA to India, cleared $25M in outstanding payments within 12 months, and cleaned up a $10M AR portfolio in 3 months while improving dispute resolution and automation.

Collections Management Dispute Resolution Excel Macros Cash Application Training

Global Credit Control Supervisor

Inchcape Shipping Services

Feb 2022 - Aug 2022 (6 months)

Supervised a 26-member remote AR team, implemented SOPs and KPIs (DSO, CEI) and closed $10M of two-year-old disputes within three months, improving collections performance and recovery timelines.

Team Leadership Credit Control Dispute Resolution SOP Development KPIs Negotiation

AR Analyst

Maersk

Sep 2019 - Feb 2022 (2 years 5 months)

Managed AR, collections and reconciliations for USA & Canada portfolios, led two Agile projects that reduced bad debt by 95% and cleared unallocated payments, and earned collection incentives for eight consecutive quarters.

SAP FI CO Collections Reconciliations Reporting Dashboards Stakeholder Engagement

Process Associate – Collections

DHL Global Forwarding

Nov 2015 - Jul 2019 (3 years 8 months)

Managed Canada AR portfolios for air and ocean, consistently exceeded daily outreach targets and performance goals, and implemented credit controls and dispute resolution to protect cash flow.

Credit Analysis DSO Management Dispute Resolution Client Communication

Customer Support Officer

Allsec Technologies

Jul 2014 - Sep 2015 (1 year 2 months)

Handled high-volume UK credit-card collections with 100 calls/day, escalated delinquent accounts, and contributed to quality control and collector training, with one call selected as Best Call of the Year.

Telephone Collections & Compliance Quality Assurance Training Payment Processing

Business Owner

Yes Advisory

Oct 2011 - Jun 2014 (2 years 8 months)

Led multi-channel marketing and sales operations, delivered financial analyses to 100+ clients, recruited and managed a sales team, and achieved high client satisfaction and conversion rates.

Sales & Management Direct Marketing Financial Analysis Recruitment Lead Generation Client Relationship Management Market Research

Research Scholar

ERI Loyola College

Aug 2007 - Aug 2011 (4 years)

Conducted field and lab insect research, designed and executed studies, developed experimental devices, and published a peer-reviewed article while coordinating interdisciplinary collaborations.

Research Design Data Analysis Scientific Writing Collaboration Project Management