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Lovish Sondhi

@lovishsondhi

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I’m an AR Collections Manager who improves cash flow, reduces DSO, and leads teams to resolve complex disputes.

India

Message

What I'm looking for

I’m looking to lead AR collections in a global environment where I can reduce DSO, optimize cash flow, and strengthen dispute resolution. I want to coach high-performing teams, improve processes, and partner cross-functionally to deliver consistent recovery results.

I’m a strategic, results-driven AR Collections Manager with 12+ years of leadership experience across USA, UK, and Canada processes. I focus on reducing Days Sales Outstanding (DSO), optimizing cash flow, and delivering measurable financial outcomes through disciplined collections execution.

In my current role, I lead a team of 10 and drive accountability across end-to-end collections and dispute resolution. I collaborated with global stakeholders to resolve escalations, conducted dispute-resolution and client-communication training, and implemented an escalation matrix to ensure timely resolution of high-value disputes.

Across my prior leadership and analyst roles, I directed collections for global portfolios, reduced delinquency, and strengthened client relationships to improve recovery and retention. I’m known for streamlining workflows with SOPs, improving billing accuracy to reduce disputes, and coaching teams to achieve consistent performance—such as reducing DSO by 12 days and recovering 90% of receivables aged 100+ days.

Experience

Work history, roles, and key accomplishments

Current

Account Receivable Manager

Current

Kalkine Solutions Pvt Ltd

Led a team of 10 members to drive accountability and performance excellence in AR collections. Conducted training on dispute resolution and client communication best practices.

AR Collections Team Leadership Dispute Resolution Client Communication Performance Management Customer Satisfaction Process Improvement

Deputy Manager, AR Collections

Johnson Controls

Jan 2023 - Jan 2026 (3 years)

Directed end-to-end collections and dispute resolution, recovering 90% of receivables aged 100+ days. Reduced DSO by 12 days through proactive follow-ups and streamlined billing processes, and improved dispute outcomes by 25% via a client escalation matrix.

AR Collections Dispute Management DSO Collections Strategy Stakeholder Management Coaching Client Escalation Management

Assistant Manager, AR Collections

Tata Consultancy Services

May 2021 - Jan 2023 (1 year 8 months)

Managed a $2M+ portfolio for global logistics clients, ensuring timely payments and effective dispute resolution. Developed SOPs to standardize workflows, improving compliance and reducing turnaround time through weekly reconciliations and credit reviews.

AR Collections Portfolio Management SOP Development Account Reconciliation Credit Review Compliance Management Client Relationship Management Dispute Resolution

Senior Analyst, Collections

Genpact India Pvt Ltd

Aug 2017 - May 2021 (3 years 9 months)

Owned collections for Synchrony Financial Bank, reducing delinquency by 18% through negotiation of payment plans. Mentored new hires to accelerate onboarding and streamlined communication between collections and dispute resolution teams to improve recovery.

AR Collections Delinquency Mentoring Dispute Resolution Client Communication

Customer Support Executive

BNM Solutions Pvt Ltd

Feb 2014 - Dec 2016 (2 years 10 months)

Provided support for European clients on rental property listings, maintaining compliance, satisfaction, and trust. Handled billing and contract-related queries and delivered training to improve service quality for the team.

Customer Support Billing Support Client Communication Compliance Support Training Delivery