Open to opportunities

ritika roy

@ritikaroy

Message

Experienced finance professional specializing in accounts receivable processes.

India

Message

What I'm looking for

I am looking for a challenging role in a reputable organization that values analytical skills and offers opportunities for professional growth.

I am a dynamic finance professional with over 12 years of experience in the outsourcing industry, specializing in Accounts Receivable and Order to Cash (O2C) processes. I have a proven track record of leading teams, streamlining operations, and enhancing collection efficiency. My expertise lies in reducing Days Sales Outstanding (DSO) and Bad Debt Provision while strengthening internal controls. I pride myself on being a skilled communicator and relationship-builder, consistently driving high-performance teams to exceed client expectations.

Currently, I serve as an Assistant Manager in Accounts Receivable at EXL Service, where I successfully led the transition of multiple processes to Business As Usual (BAU) mode. I oversee cash application for US clients, ensuring timely cash flow and issue resolution. My role involves defining and tracking process goals and KPIs, conducting internal audits, and fostering a culture of accountability and collaboration within my team. I am passionate about mentoring team members and supporting their professional growth, ensuring we meet and exceed our performance targets.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Accounts Receivable

Current

EXL Service

Apr 2019 - Present (6 years 3 months)

Led transitions of multiple processes to BAU mode, both remotely and onshore. Oversaw cash application for US clients, ensuring timely cash flow and issue resolution. Defined and tracked process goals and KPIs, leading teams to consistently meet or exceed performance targets.

Microsiga Salesforce Cash Application Accounts Receivable Process Improvement Team Leadership Stakeholder Management

Senior Analyst – Collection

Optum Global Solutions India Private Limited

Aug 2016 - Present (8 years 11 months)

Managed debt collection activities for assigned portfolios, interacting with clients globally to resolve queries and discrepancies. Generated invoices, statements of account, and reminders for clients. Followed up daily with clients regarding outstanding payments and provided relevant information.

Phoenix Debt Collection Invoicing Reporting

Process Developer

Genpact India Pvt. Ltd.

Mar 2012 - Present (13 years 4 months)

Handled a significant portion of the AR process for a global media group, maintaining weekly and monthly reports for client calls. Monitored queries and worked with internal customers to resolve collection inquiries. Supported and generated ideas for DSO reduction.

Akritiv Accounts Receivable Reporting Training Process Improvement

Process Associate

Genpact India Pvt. Ltd.

Mar 2012 - Present (13 years 4 months)

Part of the collection process for Nissan, working closely with end customer AP to resolve disputes and collect invoices. Responsible for process training for new hires, conducting refreshers and cross-training for the team. Also involved in HR catalyst and Knowledge Coach roles.

Collections Dispute Resolution Training HR Catalyst Knowledge Coach Process Improvement Team Collaboration

Education

Degrees, certifications, and relevant coursework

U-

United Institute of Management -Allahabad

MBA, HR and Finance

2009 - 2011

Specialized in Human Resources and Finance.

N-

National PG College -Lucknow

B.com, Commerce

2006 - 2009

Completed Bachelor of Commerce degree.

Seth M.R.Jaipuria School, Lucknow

ICSE

Completed Class XII.

Seth M.R.Jaipuria School, Lucknow

ICSE

Activities and societies: Participated in college Athletic Meet. Participated in Interschool Athletic Meet Participated in Interschool Basketball Competition.

Completed Class X.