Sathish Susai
@sathishsusai
Global AR leader optimizing collections with AI-driven strategies.
IndiaWhat I'm looking for
I am an accounts receivable (AR) expert with 10+ years managing multi-regional portfolios across the USA, Canada, UK, APAC, Europe, and the Middle East, delivering improved cash flow and dispute resolution for portfolios exceeding $120M.
I have led and trained distributed teams—managed 26 remote collectors, delivered 60+ hours of AR training to 70+ members, and drove major portfolio transitions including a $50M migration while resolving recurring billing disputes and fixing significant revenue leakage.
My approach blends process design, automation, and AI tooling to cut DSO, reduce bad debt, and boost productivity; I’ve led Agile projects that reduced write-offs, implemented permanent fixes for revenue leakage, and consistently earned performance recognition.
Experience
Work history, roles, and key accomplishments
Senior Specialist – Collections
XPO
Jun 2023 - Jun 2025 (2 years)
Managed five 3PL portfolios of 250+ US clients, cleared $25M in 12 months and completed a $50M portfolio transition to India while resolving recurring billing disputes worth $3M/month.
Global Credit Control Supervisor
Inchcape Shipping Services
Feb 2022 - Aug 2022 (6 months)
Directed a 26-member remote AR team, implemented SOPs that improved AR performance and closed $10M of 2-year-old disputes within 3 months.
AR Analyst
Maersk
Sep 2019 - Feb 2022 (2 years 5 months)
Managed collections and reconciliations for US & Canada portfolios, led two Agile projects that reduced bad debt by 95% and cleared 100% of unallocated payments.
Process Associate – Collections
DHL Global Forwarding
Nov 2015 - Jul 2019 (3 years 8 months)
Managed Canada AR portfolio for air & ocean shipments, conducted credit analysis and DSO evaluations, and resolved escalations within 24 hours to meet AR targets.
Customer Support Officer
Allsec Technologies
Jul 2014 - Sep 2015 (1 year 2 months)
Handled UK credit card collections averaging 100 calls/day and served on Quality Control to train collectors on compliance and call quality.
Business Owner
Yes Advisory
Oct 2011 - Jun 2014 (2 years 8 months)
Operated sales and marketing of insurance products as a business owner, managing client relationships and business operations.
Education
Degrees, certifications, and relevant coursework
Loyola College (University of Madras)
Research Scholar, Research
2007 - 2011
Activities and societies: Invented a plant-based mosquito repellant and published the research in an international journal.
Conducted research as a Research Scholar from 2007 to 2011 and published findings on a plant-based mosquito repellant.
Bharathidasan University
Master of Science, Science
Completed Master of Science degree in 2007.
UMUniversity of Madras
Bachelor of Science, Science
Completed Bachelor of Science degree in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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