Jay Moore
@jaymoore1
Remote operations and admin professional specializing in CRM, client communications, and AI-assisted workflow automation.
What I'm looking for
I’m a remote operations and communications professional with 10+ years managing client workflows, CRM systems, email campaigns, and digital tools in fast-paced remote environments. I focus on clear, reliable support—so projects stay on track even when priorities compete.
In my current role, I lead end-to-end client communications, scheduling, and follow-up across multiple active projects. I administer HubSpot CRM for contact management, pipeline tracking, lead enrichment, and automated follow-up sequences, while running outbound email campaigns using Instantly and reporting on performance.
I also coordinate cross-functional workflows using n8n automation, reducing manual task time and improving response speed. Along the way, I produce research briefs, competitive analyses, and client-facing written deliverables independently.
Previously, I’ve coordinated multi-team projects as a senior project coordinator and stakeholder liaison, managing milestones, documentation, release notes, internal communications, and structured stakeholder reviews. Earlier experience included operations and process support in agile cycles—scoping tasks, tracking progress, and communicating updates with a strong emphasis on accuracy and compliance.
Experience
Work history, roles, and key accomplishments
Operations & Comms Lead
Simple Path Media
Jul 2024 - Present (1 year 11 months)
Managed end-to-end client communications, scheduling, and follow-ups across multiple active projects. Administered HubSpot CRM, ran Instantly outbound email campaigns, and used n8n automation to reduce manual task time and improve response speed.
Coordinated multi-team projects across product, engineering, and business stakeholders by tracking milestones, deadlines, and release documentation. Synthesized stakeholder feedback and communicated priorities for enterprise platform rollouts serving thousands of users.
Coordinated workflow redesign projects with field teams by facilitating interviews, synthesizing findings, and documenting outcomes. Built and maintained process documentation and managed phased rollout communications across distributed remote teams.
Operations & Process Support
Nelnet
Feb 2014 - Sep 2016 (2 years 7 months)
Provided operational support in two-week agile cycles by scoping tasks, tracking progress, and communicating updates to PMs. Managed multi-stakeholder workflows for financial services operations, ensuring accuracy and compliance across user-facing processes.
Education
Degrees, certifications, and relevant coursework
Savannah College of Art & Design
Bachelor of Fine Arts, Fine Arts
Earned a Bachelor of Fine Arts from Savannah College of Art and Design.
Availability
Location
Authorized to work in
Job categories
Skills
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