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Silvana Zafra

@silvanazafra

Operations & Project Coordination Professional | Bilingual EN/ES | Remote-Ready | 15+ Years of Execution & Client Management.

United States

Message

What I'm looking for

Fully remote, full-time role in operations or project coordination. I thrive in fast-paced environments, work independently without oversight, and bring 15+ years of execution, client communication, and process improvement experience. Bilingual EN/ES. Target salary $75K-$100K. Open to async-friendly, remote-first teams

I'm an operations and project coordination professional with 15+ years of experience keeping complex, fast-moving work organized and on track. My background spans construction, energy, and service industries — managing schedules, budgets, vendors, documentation, and client communication across multiple concurrent projects in high-pressure environments.

I work well independently without constant oversight, communicate clearly in writing and video, and thrive in remote-first environments where follow-through and accountability matter. I take full ownership of my work from planning through delivery and have a proven track record of driving results — 32% revenue growth, 80% collections recovery, promoted to manager within 30 days of joining a new company.

I'm fully bilingual in English and Spanish, currently completing my HubSpot CRM certification, and an active user of AI tools including Claude. I'm seeking a fully remote role where I can bring my operations and coordination experience to a team that values ownership, communication, and results.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Manager

Current

Honest Construction & Design

Jul 2022 - Present (3 years 10 months)

Owned operations across up to 6–8 concurrent projects with 6–10 active vendors, overseeing planning through delivery. Managed documentation, scheduling, estimates, change requests, invoicing, and compliance, and served as bilingual EN/ES client/vendor point of contact for real-time updates and issue resolution.

Operations Management Project Coordination Vendor Management Project Scheduling Process Improvement

Project Manager - Operations

Elite Staircases

Mar 2019 - Jul 2022 (3 years 4 months)

Coordinated multiple concurrent projects end-to-end, managing schedules, vendors, budgets, project documentation, and client communication from planning through completion. Increased revenue 32% through workflow improvements and scheduling discipline, while ensuring clean handoffs with documented scope changes and approvals.

Project Management Operations Coordination Vendor coordination Budgeting Client Communication

Operations Manager

Ironwood Connection

Jan 2017 - Mar 2019 (2 years 2 months)

Promoted to Operations Manager, owning a 22-person team across Central Texas and covering scheduling, workforce logistics, documentation, and daily operations. Drove 20% revenue growth in 12 months and recovered 80%+ of outstanding invoices within 90 days by restructuring documentation and follow-up workflows.

Team Leadership Scheduling coordination Process Improvement Revenue Operations

Operations Administrator

MasTec North America

May 2016 - Jan 2017 (8 months)

Supported field operations during a large-scale infrastructure rollout by tracking project progress, managing documentation, and resolving client concerns in real time. Coordinated subcontractors to keep projects aligned with schedules and operational requirements.

Field Operations Support Project Tracking Documentation Management Client Communication Scheduling coordination Data Entry

Team Manager & Operations Spec

NRG Energy / Green Mountain Energy

Jun 2010 - Feb 2016 (5 years 8 months)

Built an outbound retention team from scratch by hiring, training, and developing staff, achieving near-perfect quality and productivity ratings. Contributed to 15+ new process implementations to reduce customer complaints and repeat inquiries, while progressing through five roles and presenting performance updates to stakeholders.

Team Leadership Retention Process Improvement Performance Tracking Data Analysis Time Management Workflow Development

Bilingual Ops & Support Rep

Apple Inc.

Jun 2007 - Mar 2010 (2 years 9 months)

Provided high-volume bilingual (EN/ES) post-sales support and trained/mentored 25+ new hires on systems, communication standards, and workflows. Supported the launch of the first Apple Online Store in Mexico and contributed to a focus group identifying call drivers to improve internal workflows and call-center effectiveness.

Post sales Support Workflow Documentation Launch Support Call Driver Analysis Process Improvement