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Kate Mulvey

@katemulvey

5+ Years People, Program & Member Operations | Member Experience Advocate | Onboarding, Outreach & Lifecycle Systems | Remote-first

United States

Message

What I'm looking for

Currently seeking a fully remote coordinator or operations role at a mission-driven company where the work has lasting impact.

5+ years running high-volume coordination and program ops across global tech, agencies, and independent clients. Known for building structure fast, keeping people from falling through the cracks, and making complex processes feel human

Experience

Work history, roles, and key accomplishments

Current

Program Ops Consultant

Current

Independent / Remote

Dec 2024 - Present (1 year 6 months)

Owned end-to-end participant lifecycles across multiple concurrent remote programs, including intake, qualification, onboarding, engagement, and follow-up. Managed inbound support via Intercom and Gleap and redesigned internal workflows and messaging to improve response clarity, record-keeping, and operational efficiency.

Program Operations Participant Lifecycle Management Inbound Member Support (Intercom Gleap)Workflow Design Internal Documentation SOPs Research Study Logistics Stakeholder Communication Tracking Dashboards Scheduling Scheduling coordination Coordination

Program Operations Coordinator

Zip

Oct 2022 - Sep 2023 (11 months)

Coordinated high-volume global pipelines across outreach, onboarding, and participant engagement for 300+ active users. Built onboarding and communication workflows from scratch to improve conversion and reduce drop-off, and reduced a recurring bottleneck by cutting process steps from four to two.

High volume Program Operations Participant Onboarding Conversion Optimization Workflow Redesign Funnel Management Pipeline Coordination Weekly Reporting Data Integrity

Program & Experience Lead

Seer Interactive

Jan 2022 - Oct 2022 (9 months)

Designed and ran the full early-career program lifecycle, including outreach, recruitment, interview coordination, onboarding, mentorship, engagement, and conversion. Built onboarding resources and communication frameworks that reduced inbound questions to senior staff by ~40% and iterated quarterly to improve engagement and conversion.

Scheduling Onboarding Training And Development Mentorship Intake Coordination Intake Coordinator Intake Management Intake Process Early career Program Management Outreach & Recruitment Interview Coordination Mentorship Program Support Partnership Management Onboarding Resource Design Engagement Tracking Cross functional Program Operations

Operations & Coordination Specialist

NVIDIA

Nov 2020 - Jan 2022 (1 year 2 months)

Coordinated 250+ participants across global pipelines, managing complex scheduling across multiple time zones and cross-functional teams. Maintained data integrity and workflow tracking for compliance, and implemented process improvements to reduce manual effort on repeat coordination steps.