Remote Information & Documentation Specialist seeking asynchronous-friendly operations, SOP writing, and data coordination roles. Focused on establishing clear internal knowledge bases and process standardization with zero operational friction.
Open to opportunities
Jonelle Whitehouse
@jonellewhitehouse
Remote Docs Specialist. 20 yrs organizing operational workflows, writing SOPs, & standardizing data with zero friction in remote environments.
United StatesWhat I'm looking for
Highly organized Information and Documentation Specialist with nearly 20 years of experience translating complex operational workflows, technical data, and cross-functional processes into accessible, consumer-facing and internal narratives. Expert at cross-functional collaboration, synthesizing messy input from subject matter experts (SMEs), and standardizing procedures to eliminate operational ambiguity. Proven track record of managing detailed, high-volume project documentation in remote-first environments.
Experience
Work history, roles, and key accomplishments
UF
Current
Senior Enterprise Account & Success
US Foods
Jan 2022 - Present (4 years 6 months)
Manage strategic relationship oversight and operational execution for high-stakes institutional accounts across educational, medical, and public sectors. Oversee complex purchase orders and contract specifications to ensure 100% account retention and act as a primary escalation point for client stakeholders.
CI
Director of Strategic Accounts & Client
Conifer Communications, Inc.
Dec 2019 - Apr 2021 (1 year 4 months)
Directed client retention and account positioning strategies for regional telecommunications infrastructure deployments. Structured client onboarding systems, and coordinated multi-district stakeholder alignment and public relations channels with civic and commercial leaders.
SI
Client Success & Operations Manager
Signal Service, Inc.
May 2010 - May 2019 (9 years)
Managed end-to-end client success for commercial security integration accounts to support satisfaction and long-term account health. Oversaw CRM account integrity, compliance frameworks, billing operations, and client service deployment schedules.
IM
Account Administration Specialist
InSight Manufacturing
Jan 2016 - Oct 2016 (9 months)
Administered vendor record-keeping and financial compliance frameworks for major supply chain accounts. Maintained accurate data processing and compliance documentation.
Education
Degrees, certifications, and relevant coursework
LL
LinkedIn Learning
Professional Development Course, Microsoft Excel
Completed the Excel course learning VLOOKUP and XLOOKUP.
CC
Calaveras Leadership Course
Leadership Course Graduate, Leadership
Graduated from the Calaveras Leadership Course in 2018.
CL
California Licences
Real Estate License, Real Estate
Obtained a California Real Estate License (issued in 2007).
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
50k+ USD
Skills
Customer RetentionAccount GrowthRelationship ManagementContract ManagementPurchase Order ManagementCompliance ManagementCross functional CoordinationSalesforceHubSpotGoogle WorkspaceExcelCanvaEscalation ManagementData HygieneCRM Account IntegrityBilling OperationsClient Service Deployment SchedulingVendor RecordsFinancial ComplianceXLOOKUP
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