Jay Frank Vijar

Acknowledged, evaluated, resolved, and escalated customer support issues by email, working collaboratively with the support team and stakeholders in e-Commerce. Recognized for turning around a negative customer experience into a positive one, resulting in business continuity.

Facilitated completion of client-provided Shared Risk Assessment (SRA) forms and care plans, setting primary care physician appointments or referrals to case managers. Utilized Medical Review Assessment for Worker’s Comp claims as Triage Nurse, ensuring appropriate medical direction through documentation and referral to Case Management/Utilization Review.

Delivered quality nursing services including medication administration, treatment, and diagnostic/critical procedures. Assessed patients, obtained complete histories, intervened, and referred deviations to normal parameters, responding to emergency situations.

Performed administrative, content, and research roles for a Silicon Valley-based tech company in Business Intelligence. Focused on news and content, including corporate updates, events, marketing, financial information, new initiatives, and leadership changes.

Assisted Mr. Evert Spillier with correspondence, coordination, and carrying out his research for an M.Sc in Management. The research focused on the extent to which the usage of mobile internet devices creates added value for street food vendors.

Facilitated the KALAHI Comprehensive and Integrated Delivery of Social Services (CIDSS) National Community Driven Development Program (NCDDP). Involved in aspects of sub-projects including planning, document preparation, coordination, finance management, procurement, and evaluation.

Managed content curation and management for a Foreign Direct Investment/Inward Investment Portal and Business-to-Business Resource. Uploaded and updated profiles, reviewed and implemented optimizations for business profile listings, and collaborated with various team members.

Completed academic requirements and course units for a Master of Arts in Nursing with a Medical-Surgical Major. This advanced study enhanced my expertise in medical-surgical nursing practices and principles.