Open to opportunities

gene rengel

@generengel

Message

Dedicated nursing professional with strong administrative and communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while providing quality service in a supportive environment.

I am a dedicated nursing professional with a strong background in administrative roles and patient care. With over a decade of experience in various healthcare settings, I have honed my skills in claims administration, client care coordination, and technical support. My journey began as a Private Nurse, where I developed a deep understanding of patient needs and the importance of quality service.

Throughout my career, I have consistently demonstrated my commitment to excellence, receiving multiple awards for my performance, including the Annual Quality Awards and the Clinical Excellence Award. My educational background in nursing, combined with my extensive experience in claims and administrative roles, equips me with a unique perspective on healthcare operations. I thrive in environments where I can contribute to improving service delivery and patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Claims Administrator and Account Support Specialist (AU)

Current

Emapta Philippines

Jul 2021 - Present (4 years)

Managed claims processing and provided account support for Australian clients. Ensured timely and accurate handling of administrative duties and client inquiries.

Claims Processing Account Management Administrative Support Client Communication Data Entry

Appointment Setter and Client Care Coordinator (AU)

EnablesGROUP

Oct 2020 - Jul 2021 (9 months)

Set appointments and coordinated client care for Australian clients. Utilized strong communication skills to manage client relationships and schedule appointments efficiently.

Appointment Setting Customer Service Communication Skills Scheduling

Clinical Reviewer -United Health Group Insurance (US)

Optum Global Solutions

Feb 2020 - Aug 2020 (6 months)

Conducted clinical reviews for United Health Group Insurance (US) policies. Applied nursing knowledge to assess and process insurance claims.

Insurance Claims Healthcare Administration Medical Terminology Data Analysis

Technical Support and Billing Specialist- (AU)

Teletech (TTEC)

Nov 2017 - Dec 2019 (2 years 1 month)

Provided technical support and managed billing inquiries for Australian clients. Resolved customer issues efficiently and maintained high customer satisfaction.

Technical Support Billing Customer Service Troubleshooting Communication Skills

Data Entry Specialist and Customer Service Representative (US)

Convergys (CVG)

Aug 2016 - Oct 2017 (1 year 2 months)

Performed data entry and provided customer service for US clients. Handled customer inquiries and ensured accurate data recording.

Data Entry Customer Service Problem Solving Communication Skills

Clinical Intake Specialist Supervisor -HUMANA (US)

Hinduja Global Solutions (HGS)

Dec 2010 - Jan 2016 (5 years 1 month)

Supervised clinical intake for HUMANA (US) and managed benefits and claims. Ensured efficient processing of healthcare benefits and claims.

Benefits Administration Claims Processing Healthcare Management

Private Nurse

Ecotrend Subd.

Nov 2009 - Feb 2010 (3 months)

Provided private nursing care to patients. Administered medical treatments and monitored patient health.

Patient Care Medical Administration

Education

Degrees, certifications, and relevant coursework

System Technology Institute

Bachelor of Science in Nursing, Nursing

Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in healthcare. This program prepared me for various roles within the nursing field.