Janice Vilbar

Ensured timely processing of healthcare provider orders to PHRN, USRN support efficient patient care. Provided patient assistance within the scope of duties, addressing concerns via phone consultations.

Converted leads into client registrations through strategic cold calling and outreach. Handled inbound and outbound calls to identify and engage qualified prospects.

Delivered technical support for internet and email issues, ensuring prompt and effective resolution. Advised customers on billing inquiries with clear, detailed explanations.

Assisted clients with product inquiries and recommended suitable banking services. Handled transaction disputes, processed claims, and issued fee reimbursements.

Provided phone-based assistance to customers, ensuring prompt and accurate resolution of product-related inquiries. Processed order requests efficiently while maintaining a high standard of service.

Provided remote medical assistance to patients via phone, addressing concerns and ensuring quality care. Collaborated with clinicians and physicians to discuss patient needs, treatment plans, and follow-up care.

Trained new hires on communication and technical support skills. Provided account and technical support for trainees and team members.

Studied nursing principles and practices at Metropolitan Medical Center College of Arts, Science, and Technology. Gained foundational knowledge and practical skills essential for a career in healthcare.