At EXL Service Philippines, I managed assigned member cases by reviewing clinical information, identifying care needs, and supporting care planning and follow-up. I coordinated with healthcare providers and internal teams to address care gaps and document case activity.
At ShearwaterHealth Advisors Inc., I reviewed clinical records for US healthcare programs, assessed medical necessity and level of care against clinical criteria, and prepared case summaries. I also escalated cases requiring further clinical or medical review.
At Cebu CityMedical Center, I delivered nursing care in pediatric and surgical wards and the emergency room. I completed assessments and care plans, administered medications and IV infusions, and supervised junior staff and mentored student nurses.
