Open to opportunities

Angela Maria Fernandez

@angelamariafernandez

Message

Dedicated nurse with strong customer service and healthcare experience.

Philippines

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for professional growth in healthcare.

I am a professional nurse with a robust background in customer service and healthcare. My three years of professional training in various health services have equipped me with the skills necessary to advocate for patient care and provide exceptional support. I have honed my abilities in communication, teamwork, and problem resolution, ensuring that I can effectively address the needs of patients and clients alike.

Throughout my career, I have taken on roles that emphasize my commitment to service excellence. From working as a bilingual customer service representative to leading sales teams, I have consistently demonstrated my ability to manage tasks efficiently while maintaining a focus on quality care. My experience in telehealth and call center environments has further enhanced my skills in patient education and support, allowing me to make a meaningful impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

FCGES

Feb 2024 - Present (1 year 4 months)

Provided customer service to LATAM and US clients, resolving discrepancies and moderating content on social networks. Utilized Jira for case management and ensured clear communication across various platforms.

Customer Service Content Moderation Jira Communication Skills Time Management

Lead Manager of Sales

Stream Network Solutions

Jan 2023 - Oct 2023 (9 months)

Managed sales databases, monitored agent performance, and resolved issues. Created reports on sales statistics and improved organizational procedures.

Sales Management Performance Monitoring Problem Solving Reporting Team Leadership Communication

Assistant

Inversiones Reyre

Jan 2020 - Aug 2020 (7 months)

Assisted in office communications, managed calls, and recorded meeting minutes. Improved office procedures for better organization and accuracy.

Office Management Communication Organizational Skills Problem Solving

Telehealth and Call Center Educator

Fundación Universitaria Juan N. Corpas

Jan 2018 - Jan 2018 (0 months)

Educated the population on health topics and managed patient calls. Recognized for academic excellence and contributions to community health.

Telehealth Communication Community Engagement Problem Solving

Education

Degrees, certifications, and relevant coursework

Fundación Universitaria Juan N. Corpas

Bachelor Degree, Nursing

2018 - 2023

Activities and societies: Received academic achievement awards and honorable mentions for service during the COVID-19 pandemic and for academic excellence.

Completed a Bachelor Degree in Nursing, gaining extensive knowledge in patient care, health assessments, and nursing practices. Participated in various training practices during professional training in health services.