Open to opportunities

Ann Daylene de Leon

@anndaylenedeleon

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Results-oriented Registered Nurse with strong healthcare support skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my nursing skills in a virtual environment, focusing on patient care and administrative support.

I am a results-oriented Registered Nurse with a robust background in healthcare provider services, eager to excel as a Healthcare Virtual Assistant. My experience combines in-depth clinical knowledge with superior communication, organizational, and technical skills, allowing me to effectively manage provider inquiries and ensure seamless virtual support for healthcare professionals.

Currently, I work as a Clinical Admin Coordinator at Optum Global Solutions Philippines, where I obtain prior authorization for various hospital services and collaborate with healthcare professionals to coordinate care. My role involves reviewing medical histories, gathering insurance information, and ensuring accurate patient documentation, which has honed my attention to detail and ability to work under pressure.

With a Bachelor of Science in Nursing and extensive experience in customer service and administrative tasks, I am well-equipped to handle sensitive patient data and provide exceptional support in a virtual healthcare environment. I am passionate about improving patient care and am committed to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

Current

Clinical Admin Coordinator

Current

Optum Global Solutions Philippines

Dec 2023 - Present (1 year 7 months)

Obtained prior authorization for various hospital services and procedures. Collaborated with healthcare professionals to coordinate care and ensure seamless transitions between settings. Reviewed medical history, gathered insurance information, updated patient records, and ensured accurate documentation.

Prior Authorization Review Care Coordination

Chat and Voice Technical Support

Foundever™

Oct 2022 - Dec 2023 (1 year 2 months)

Provided chat and voice technical support, troubleshooting printers, replacing inks, and configuring accessories. Ensured connection stability by accurately configuring printer settings.

Technical Support Troubleshooting Customer Service Chat Support Problem Solving

Contact Tracer

Department of the Interior and Local Government

Oct 2020 - Aug 2021 (10 months)

Identified and monitored close contacts of COVID-19 patients and antigen positives. Provided essential health teaching to individuals.

Contact Tracing Data Collection Communication Skills Monitoring

Billing Specialist

Transcom Worldwide Inc.

Jan 2014 - Dec 2016 (2 years 11 months)

Attended to consumer billing inquiries and processed payments efficiently. Provided online account walkthroughs to assist customers.

Billing Payment Processing Customer Service Account Management Data Entry

Pharmacy Helpdesk

Teleperformance Philippines

Jan 2012 - Dec 2014 (2 years 11 months)

Assisted US pharmacies in addressing and resolving issues regarding proper utilization of member benefits. Approved covered medicines for pharmacy dispensing.

Customer Service Medical Terminology Problem Solving

Statistical Researcher

Philippine Statistics Authority

Jan 2012 - Dec 2012 (11 months)

Responsible for collecting, analyzing, and interpreting data for various statistical purposes. Ensured accuracy and integrity of collected information.

Data Collection Data Analysis Research Statistical Methods Survey Design

Education

Degrees, certifications, and relevant coursework

Philippine Women's University - Manila

Bachelor of Science in Interior Design, Interior Design

Studied interior design principles and practices at Philippine Women's University - Manila. Gained knowledge in space planning, aesthetics, and functional design.

Concordia College

Bachelor of Science in Nursing, Nursing

Completed a Bachelor of Science in Nursing at Concordia College. Acquired comprehensive clinical knowledge and practical skills essential for nursing.