Benjamin Bridgforth
@benjaminbridgforth
Motivated IT professional focused on cybersecurity, networking, and help desk leadership.
United StatesWhat I'm looking for
I am a motivated and organized IT professional pursuing a BS in Cybersecurity, with hands-on experience supporting enterprise users and leading help desk teams.
At Capital One I oversaw contractor performance, escalations, and mentored agents while managing high-volume ticket queues and driving knowledge-base improvements.
I have implemented automation initiatives to streamline escalation workflows, led metrics reporting, and delivered technical training and documentation cleanup projects to improve support efficiency.
My technical foundation includes networking, cybersecurity basics, cloud and virtualization tools, scripting, and ITSM practices; I am eager to apply these skills while continuing my cybersecurity studies.
Experience
Work history, roles, and key accomplishments
COTeam Lead Help Desk
Capital One
Jan 2023 - Present (2 years 10 months)
Oversee contractor performance, approve Level 2 escalations by reviewing Level 1 work, and mentor agents to ensure SLAs in a high-volume enterprise help desk environment.
ASInformation Technology Help Desk
Apex Systems
Jan 2022 - Dec 2023 (1 year 11 months)
Provided high-volume technical support, delivered technical updates to teams, and managed daily metrics reporting to inform leadership and improve operational visibility.
Support Technician
Robinson’s Plumbing Services
Jan 2021 - Dec 2022 (1 year 11 months)
Implemented and trained staff on Service Fusion SaaS, installed GPS units, configured employee mobile devices, and resolved hardware and account issues to improve field operations.
Education
Degrees, certifications, and relevant coursework
East Coast Polytechnic Institute
Bachelor of Science, Cybersecurity
Pursuing a Bachelor of Science in Cybersecurity with anticipated completion in 2026, focusing on networking and security fundamentals.
COCompTIA
CompTIA Network+, Networking
2021 - 2027
CompTIA Network+ certification covering networking, infrastructure, network security, and troubleshooting (validity indicated 2021–2027).
Six Sigma
Six Sigma Yellow Belt, Process Improvement
2024 - 2024
Earned a Six Sigma Yellow Belt credential focused on improvement methodologies and data-driven problem solving.
ITIL
ITIL Foundation, IT Service Management
2024 - 2024
Completed ITIL Foundation training covering IT service management principles and best practices.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Benjamin?
You can contact Benjamin and 90k+ other talented remote workers on Himalayas.
Message BenjaminFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
