Nicholas Cezar

I am a dedicated IT support professional with hands-on experience providing first-line support to hundreds of end users in corporate environments. I manage Active Directory accounts, troubleshoot Windows and macOS systems, and maintain asset and ticketing systems to minimize downtime.

My background includes roles as an IT Service Desk Technician and Salesforce Administrator where I implemented documentation, trained end users, and coordinated cross-functional escalations to improve resolution times and service quality. I have practical experience with VPNs, remote support tools, and common enterprise applications.

I hold a Bachelor's degree in Computer Science and an Associate in Information Technology, and I am committed to continuous learning and improving operational efficiency through clear documentation, user education, and collaborative problem solving.