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@jayceedavid
Reliable customer support representative committed to exceptional service.
I am a reliable, results-driven professional with diverse experience in customer support, education, and sales. My commitment to integrity and clear communication has allowed me to excel in delivering quality work and solving problems efficiently. I am passionate about helping others and dedicated to providing exceptional service.
Throughout my career, I have held various roles, including Subject Matter Expert and Customer Support Representative at Magellan Performance Outsourcing Corp. My background as a Junior & Senior High School English Teacher has honed my communication skills, while my experience as a Virtual Assistant and Technical Support Representative has equipped me with the ability to adapt to different challenges. I look forward to contributing to your team's success and growing alongside your organization.
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Work history, roles, and key accomplishments
Magellan Performance Outsourcing
Aug 2024 - Present (1 year 3 months)
Provided subject matter expertise to resolve complex customer issues, ensuring high levels of customer satisfaction. Analyzed customer feedback to identify trends and improve service delivery processes.
Magellan Performance Outsourcing Corp.
Sep 2023 - Present (2 years 2 months)
Assisted customers with inquiries and resolved issues efficiently, maintaining a positive customer experience. Documented customer interactions and feedback to contribute to service improvements.
Lord Jesus' Blessed Academy
Nov 2022 - Present (3 years)
Taught English to junior and senior high school students, developing engaging lesson plans and evaluating student progress. Fostered a positive learning environment and provided individualized support to students.
Stuff, Inc.
Aug 2022 - Present (3 years 3 months)
Managed administrative tasks and provided virtual assistance to support daily operations. Coordinated schedules, prepared reports, and facilitated communication within the team.
3s Offshoring and Outsourcing, Inc.
Nov 2018 - Present (7 years)
Engaged with potential clients to set appointments and promote services. Achieved sales targets by effectively communicating product value and addressing customer needs.
Chef Jun's Gourmet Food Haus
May 2018 - Present (7 years 6 months)
Provided excellent food service to customers, ensuring a pleasant dining experience. Managed orders, served meals, and maintained cleanliness standards in the dining area.
Teleperformance
Sep 2017 - Present (8 years 2 months)
Provided technical support to Telstra customers, troubleshooting issues and resolving technical problems. Maintained detailed records of customer interactions and solutions.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, English
2018 - 2021
Focused on developing teaching methodologies and in-depth knowledge of the English language. Prepared for a career in secondary education, specializing in English instruction.
Bachelor of Arts, Broadcasting
2014 - 2017
Completed a program in broadcasting, gaining skills in media production, communication, and content creation. Developed an understanding of the broadcasting industry and its practices.
Software and tools used professionally
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