PNphoebe noroña
@phoebenoroa
Customer service expert dedicated to enhancing client satisfaction and success.
PhilippinesWhat I'm looking for
I am a Customer Service Expert with extensive experience in delivering exceptional support and fostering positive relationships with clients. My journey in customer service has equipped me with strong communication and problem-solving skills, enabling me to address various concerns with professionalism and empathy. I thrive in dynamic environments, consistently driving success for both my customers and team goals.
Throughout my career, I have held various roles, including ESL Teacher, Stenographer, and Administrative Assistant. My passion for teaching and sharing knowledge has allowed me to make a significant impact on my students and colleagues alike. I am committed to continuous improvement and am always eager to learn new skills that enhance my ability to serve others effectively.
Experience
Work history, roles, and key accomplishments
Participant Services Representative
EXL Service Phils, Inc.
Jun 2024 - Present (1 year)
Provided top-tier support as a Member Services Representative for Empower Retirement Plan Services. Addressed various concerns with professionalism, empathy, and efficiency, ensuring high customer satisfaction.
Member Services Representative
Wipro, Inc.
Nov 2022 - Dec 2023 (1 year 1 month)
Supported Molina Healthcare Insurance members, handling inquiries and resolving issues related to healthcare insurance. Demonstrated strong communication and problem-solving skills in a dynamic environment.
Patient Care Representative
Magellan Solutions
Jan 2021 - May 2022 (1 year 4 months)
Provided patient care support for Statcare Urgent Care Clinic NY, focusing on patient needs and administrative tasks. Managed multiple responsibilities efficiently while maintaining empathy and attention to detail.
Customer Care Representative and Travel Team Services Representative
Teletech Inc.
Aug 2018 - Jan 2021 (2 years 5 months)
Handled customer care for Doordash Food Delivery App and Priceline, resolving issues and assisting users with food delivery and travel services. Utilized strong communication and tech-savvy skills to deliver positive results.
Technical Support Representative
Concentrix/ Synnex Phils.
Oct 2017 - Mar 2018 (5 months)
Provided technical support for Netgear Routers and Arlo IP Cameras, troubleshooting and assisting customers with technical issues. Demonstrated strong problem-solving and communication skills in a technical support role.
Administrative Assistant
VIP Manpower Services
May 2017 - Sep 2017 (4 months)
Performed administrative duties and provided support, ensuring smooth office operations. Managed various tasks efficiently, demonstrating strong organizational and communication skills.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor in Office Administration, Office Administration
Studied office administration principles and practices. Gained knowledge in various administrative tasks and office management.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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