Cristopher Avila
@cristopheravila
Bilingual customer support specialist solving complex technical issues and member inquiries.
HondurasWhat I'm looking for
I deliver “high-quality” customer support across EdTech, Telecommunications, and Healthcare, specializing in technical troubleshooting, clear guidance, and resolving complex inquiries. I’m known for driving first-call resolutions by navigating CRM & internal systems while applying active listening, empathy, and data-driven problem solving.
In prior roles, I also facilitated training sessions focused on customer service excellence and internal tool usage, and supported back-office operations by reviewing and entering claims information based on dates of service. I bring strong attention to detail, strict professional standards, and continuous improvement mindset to help teams and users succeed.
Experience
Work history, roles, and key accomplishments
Customer Support Associate II
Partner Hero / Quizlet
Aug 2024 - Present (1 year 10 months)
Resolved complex user issues in a fast-paced EdTech environment, supporting millions of learners and contributing to a seamless educational experience. Used empathy, clear communication, and data-driven problem-solving to improve customer satisfaction and deliver tailored solutions.
Provider Operations Specialist
Partner Hero / Sana Benefits
May 2023 - Dec 2023 (7 months)
Managed critical provider and member data updates in internal back-office systems, including reviewing and entering claims information by date of service. Guided stakeholders on how medical procedures would be processed while maintaining accurate records to support efficient workflows.
Health Care Advocate
Results CX / Humana
Mar 2022 - May 2023 (1 year 2 months)
Provided member support by explaining health benefits and resolving complex inquiries across Medicaid and Medicare plan options (HMO, PPO, PDP). Delivered claims and benefit information with speed and courtesy, and provided medical interpreter services when needed.
Customer Representative
Startek / Comcast Xfinity Mobile
Sep 2020 - Mar 2022 (1 year 6 months)
Delivered high-quality technical support for Comcast Xfinity Mobile and improved first-call resolutions by leveraging internal tools and CRM workflows. Facilitated training sessions focused on customer service excellence and adherence to evolving technical processes.
Education
Degrees, certifications, and relevant coursework
CEUTEC
Business Administration
2022 -
Pursuing a Business Administration program at CEUTEC starting in January 2022.
Availability
Location
HondurasAuthorized to work in
Job categories
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