Ricardo Bendaña
@ricardobendaa
I explain U.S. health insurance benefits and resolve customer issues with clarity.
HondurasWhat I'm looking for
I've supported healthcare insurance customers at RESULTS-CX, assessing U.S. health insurance policies and explaining benefits in clear, digestible terms. I also mediated conflicts between healthcare providers and customers while following HIPAA guidelines.
Across customer service roles at STARTEK, I've handled inbound communications, airline Wi-Fi troubleshooting, CRM systems, and phone- and chat-based customer interactions in English and Spanish.
Experience
Work history, roles, and key accomplishments
Healthcare Insurance Representative
RESULTS-CX
Sep 2023 - Sep 2025 (2 years)
Provided customer service and assessments of U.S. health insurance policies, ensuring HIPAA compliance and mediating conflicts between providers and customers.
Customer Service Representative
Startek S.A.
Nov 2021 - Nov 2022 (1 year)
Handled customer service duties, troubleshooting Wi-Fi for airlines, and using CRM software for inbound communication.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma de Honduras
Major in Law, Law
2013 -
Activities and societies: Certified Academic Excellence for the 2017-2018 year period.
Pursuing a major in Law at the Universidad Nacional Autónoma de Honduras since 2013. Recognized for academic excellence in the 2017-2018 period.
Academia Los Pinares
High School Diploma, General Studies
1998 - 2013
Completed high school diploma at Academia Los Pinares from 1998 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
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