Open to opportunities

Javier Hernandez

@javierhernandez1

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Experienced banking operations professional driving process, risk, and service excellence.

United States

Message

What I'm looking for

I seek a banking operations role where I can lead process improvements, manage risk controls, coach teams, and drive measurable operational and compliance outcomes in a collaborative culture.

I am a dedicated banking operations professional with over fifteen years of experience in project management, team leadership, customer service, sales and operations across retail and institutional banking. I have led escalation resolution, wire and cash management processes, regulatory reviews, and cross-functional projects that improved efficiency, compliance, and revenue outcomes.

My strengths include operational controls, risk and fraud oversight, coaching and training teams, and partnering with senior leaders to implement process improvements. I deliver meticulous attention to detail in transaction processing and reconciliation while maintaining strong communication and customer-facing skills in both English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Cash Management Coordinator

Current

SMBC Manubank

Apr 2025 - Present (10 months)

Process domestic and international wire transfers ensuring timely execution and OFAC compliance; implemented process changes that saved time and increased revenue while performing end-of-day balancing and back-end branch support.

Wire Transfers OFAC Compliance Cash Management Process Improvement GL Reconciliation Banking Operations Customer Support Risk Control

Lead Operations Support Analyst

JPMorgan Chase

Jun 2022 - Jul 2024 (2 years 1 month)

Acted as escalation point for complex operational issues across multiple banking functions, partnered with risk management to resolve regulatory discrepancies, and led projects improving controls and system processes.

Escalation Management Operational Controls CRM Performance Monitoring Project Management

Business Banking Specialist

Wells Fargo Bank

Oct 2010 - Jun 2022 (11 years 8 months)

Managed onboarding and product support for business clients, maintained a monthly pipeline of ~100 clients while meeting sales goals, and reviewed business applications for regulatory compliance.

Onboarding Client Relationship Management Sales Pipeline Management Regulatory Compliance Call Center Operations Product Knowledge CRM Account Management

Assistant Branch Manager

Wells Fargo Bank

Managed high-volume branch operations, drove process improvements for operational efficiency, oversaw administrative functions, and led the Hands-On Banking financial literacy program and cross-sell initiatives.