Open to opportunities

Jessica F

@jessicaf

Operations and fraud analysis professional with 17+ years of banking experience—delivering compliant fraud investigations, monitoring, and account operations.

United States

Message

What I'm looking for

I’m looking to continue fraud, risk, and compliance work—preferably with strong documentation, case ownership, and quality metrics—where I can investigate suspicious activity, improve monitoring workflows, and partner with teams to reduce financial risk.

I’m an operations and fraud analysis professional with 17+ years of banking and financial services experience. I focus on remote fraud investigation, transaction monitoring, compliance, and account management, using strong documentation and risk analysis to protect customers and support accurate decision-making.

In my fraud analyst role, I investigated suspicious transactions and potential fraud cases by reviewing transaction patterns, documenting case information, and communicating fraud alerts and account verification requests. I also performed KYC verification for debit card limit increases and reported fraud trends and risk patterns to management.

Across branch leadership and customer-facing roles, I supported daily branch operations while supervising frontline teams, handling escalated customer issues, and managing high-volume cash handling and vault responsibilities. I maintained accurate cash drawer balances, completed monthly cash drawer audits and vault reconciliation, and supported internal audits to ensure compliance with banking regulations.

I’m detail-driven and effective in detail-intensive, high-volume environments—trusted for productivity, quality scores, and case handling efficiency (top team performer, June 2021). I bring a steady, process-focused work ethic, training and supporting new employees on compliance and banking systems, and partnering with teams to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Lead CSR

Current

5/3 Bank

Mar 2025 - Present (1 year 4 months)

Supported daily branch operations and supervised frontline customer service staff, handling escalated customer issues and complex transactions. Managed cash vault responsibilities, assisted with audits, and ensured compliance with banking regulations.

Branch Operations Customer Service Customer Escalation Audit Support Banking Compliance

Teller Manager

Bank OZK

Aug 2021 - Jun 2022 (10 months)

Managed daily teller operations and staff scheduling while conducting monthly cash drawer audits and vault reconciliation. Prepared documentation for internal branch audits, implemented corporate banking procedures, and trained new employees on compliance and banking systems.

Staff Scheduling Cash Drawer Audits Banking Compliance Corporate Banking Procedures ATM Operations Cash Recycler Operations Documentation Employee Training

Fraud Analyst

PNC Financial Services Group

Oct 2018 - Aug 2021 (2 years 10 months)

Investigated suspicious transactions and potential fraud cases by reviewing transaction patterns and documenting findings. Communicated fraud alerts, performed KYC verification for debit card limit increases, and reported fraud trends and risk patterns to management.

Fraud Investigation Transaction Monitoring Case Documentation Account Verification Requests KYC Risk Analysis

Universal Banker

PNC Financial Services Group

Oct 2018 - Aug 2020 (1 year 10 months)

Opened and serviced checking, savings, credit card, and loan accounts while processing wire transfers, stop payments, and account transfers. Managed high-volume cash handling and vault responsibilities while maintaining compliance with banking regulations and documentation procedures.

Account Management Account Opening Checking And Savings Services Loan Servicing Wire Transfers Stop Payments Cash Handling Banking Compliance Documentation

Branch Banker II

BB&T

Dec 2006 - Dec 2017 (11 years)

Processed deposits, withdrawals, loan payments, and credit transactions while balancing cash drawers and operating ATMs in high-volume environments. Opened deposit accounts, provided customer support and administrative assistance, and maintained accurate financial transaction records.