Angelic Contreras
@angeliccontreras
Dedicated banking professional with 22 years of experience
What I'm looking for
As a seasoned banking professional with 22 years of experience, I have developed a strong expertise in banking operations and analytics. With a passion for leveraging data-driven insights to optimize processes, improve customer experiences, and drive financial success, I am committed to contributing my skills to a forward-thinking financial institution. Throughout my career, I have demonstrated exceptional analytical and problem-solving skills, with a strong track record of driving operational excellence and strategic growth.
My extensive experience in data analysis, database management, and project management has enabled me to develop a unique ability to identify areas for improvement and implement effective solutions. I am well-versed in a range of reporting tools, including SharePoint, MS Excel, and PowerPoint, and possess excellent communication skills, both verbal and written.
With a strong background in risk management and process improvement, I am confident in my ability to drive growth and innovation in a fast-paced financial institution. I am excited to bring my expertise to a new challenge and contribute to a team dedicated to excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Officer - Reporting and Analytics
Citibank
Jan 2022 - May 2023 (1 year 4 months)
Generated daily reports on work item activity for management, ensuring accurate tracking and timely updates. Monitored and tracked analyst goals to ensure compliance with Service Level Agreements (SLA).
Officer - Intermediate Associate Ops Support Analyst - KYC/AML
Citibank
Jun 2017 - Jan 2022 (4 years 7 months)
Processed Special Titles records in CitiKYC, serving as a subject matter expert. Led Branch Commercial Quality Control and Small Business Account Opening teams from 2017 to 2018.
Special Titles KYC Management Information System (MIS)
Citibank - CBSU
May 2015 - Jun 2017 (2 years 1 month)
Managed daily MIS department reporting, including data scrubbing and account research using Cognos and GCIF reports.
Transactional Fraud Analyst
Citibank - TFA
Nov 2013 - May 2015 (1 year 6 months)
Conducted daily reviews of physical and remote check deposits to detect and prevent fraud.
Account Opening and Maintenance - Back Office
Citibank - AOM
Jul 2011 - Nov 2013 (2 years 4 months)
Managed daily processing of maintenance tasks for existing accounts and account openings/fundings.
Customer Service Representative
Smith Barney
Jan 2000 - Jul 2011 (11 years 6 months)
Provided customer service support via phone and processed back office data.
Education
Degrees, certifications, and relevant coursework
Angelic hasn't added their education
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