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Open to opportunities

Alexandra Burns

@alexandraburns

Detail-oriented financial and operations specialist with project management expertise.

United States
Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a collaborative environment focused on client service and operational excellence.

I am a detail-oriented and results-driven financial and operations specialist with over 12 years of experience in banking and 3 years in project management. My career has been marked by a proven track record in managing high-volume financial transactions, ensuring regulatory compliance, and providing oversight of sensitive client accounts. I am adept at reviewing legal and financial documentation, supervising teams, and managing cross-functional projects, all while upholding fiduciary accountability.

At U.S. Bank, I have directed daily operations for a high-volume branch, focusing on auditing transactions and managing client accounts. My role as a Project Manager involved leading the planning and implementation of new operational procedures, collaborating with compliance and executive leadership to enhance efficiency and client onboarding. I am committed to accuracy and delivering client-focused service in high-stakes environments, fostering a high-performance culture that prioritizes service to at-risk clients.

Experience

Work history, roles, and key accomplishments

UB
Current

Branch Manager / Licensed Life & Health Insurance Agent

U.S. Bank

Jun 2012 - Present (13 years 2 months)

Directed daily operations for a high-volume branch, including auditing transactions, managing client accounts, and implementing security protocols. Supervised a team of bankers, providing coaching and development with a focus on precision, customer service, and regulatory requirements.

UB

Project Manager – Internal Program Development

U.S. Bank

Jan 2020 - Dec 2023 (3 years 11 months)

Led the planning, development, and implementation of new operational procedures and service tracking systems within the branch. Oversaw multiple process improvement initiatives, including the rollout of client risk assessment models and internal reporting structures.

Education

Degrees, certifications, and relevant coursework

HS

High School

High School Diploma, General Studies

Completed high school education.

College of Southern Nevada logoCN

College of Southern Nevada

Associate's Degree (In Progress), Business Administration

Undertook three years of college studies focusing on Business Administration. Gained foundational knowledge in business principles and practices.

Tech stack

Software and tools used professionally

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Alexandra Burns - Branch Manager / Licensed Life & Health Insurance Agent - U.S. Bank | Himalayas