Mayra Ayala

I’m an operations and banking specialist with 5+ years of experience in wire processing, fraud prevention, and financial systems. I focus on accuracy, compliance, and meeting deadlines while handling high-volume transactions.

In my wire operations roles, I investigate and resolve wire discrepancies, review and verify wire documentation, and monitor incoming and outgoing activity to identify and mitigate potential fraud risks. I also perform daily reconciliations, manage unclaimed wire transactions, and support branch and customer inquiries with timely resolutions.

As a Truist Banking Operations Team Lead, I led daily team operations by resolving escalations, reviewing daily controls, and ensuring compliance with internal policies and procedures. I trained and supported team members and adapted to staffing shortages by supporting multiple operational areas while maintaining productivity.

I’ve also supported deposit and payment operations by analyzing customer accounts, processing fee adjustments, and assisting with system testing and reporting to improve workflows. Bilingual in English/Spanish, I bring strong communication, problem-solving, and independent work habits to fast-paced environments.