Open to opportunities

Justin Ishmail

@justinishmail

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Results-driven professional specializing in business administration and operations analysis.

United States

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration.

I am a results-driven and detail-oriented professional with a robust background in business administration and operations analysis. My expertise lies in optimizing processes, improving efficiency, and enhancing overall organizational performance. I am proficient in utilizing advanced analytical tools and technologies to extract valuable insights, committed to delivering tangible business outcomes that contribute to the success of the company through effective administration management.

Currently, I serve as a Corporate Client Onboarding Associate at Banco Santander, where I manage the end-to-end onboarding process for high-value corporate clients. My role involves ensuring compliance, streamlining processes, and driving continuous improvements to enhance client satisfaction and retention. Previously, I held positions at notable firms such as Morgan Stanley and BNP Paribas, where I evaluated risks, conducted data analysis, and implemented targeted solutions to improve operational efficiency and regulatory adherence.

Experience

Work history, roles, and key accomplishments

Current

Corporate Client Onboarding Associate

Current

Banco Santander

Aug 2023 - Present (1 year 9 months)

Detail-oriented and customer-focused professional managing the end-to-end onboarding process for high-value corporate clients. Ensures compliance and streamlines processes while driving continuous improvements for enhanced client satisfaction.

Customer Onboarding Compliance Process Optimization Stakeholder Management

Securities Processing Senior Analyst

Depository Trust & Clearing Corporation (DTCC)

Apr 2024 - May 2024 (1 month)

Evaluated risks related to securities transactions to ensure compliance with laws and internal policies. Utilized data analysis to identify trends impacting operational efficiency and implemented solutions to improve processes.

Risk Assessment Data Analysis Compliance Process Improvement

Loan Specialist

BNP Paribas

Jun 2023 - Oct 2023 (4 months)

Assessed risks associated with lending decisions and ensured compliance with regulations. Leveraged data analysis to enhance customer satisfaction and managed communication among stakeholders.

Risk Assessment Data Analysis Compliance Customer Experience KYC Requirements

Operations Analyst (Level 2)

Morgan Stanley

Aug 2022 - Apr 2023 (8 months)

Evaluated risks during business decisions and maintained compliance. Conducted assessments for risk and control, managed initiatives for operational excellence, and collaborated with business partners to optimize processes.

Risk Management Compliance Data Analysis Process Improvement Change Management

Associate Banker/Teller

JP Morgan Chase

Dec 2020 - May 2022 (1 year 5 months)

Built strong client relationships to drive loyalty and business growth. Led sales campaigns and cultivated partnerships to enhance client solutions and branch performance.

Client Relationship Management Sales Strategy Team Collaboration Financial Services Campaign Management

Education

Degrees, certifications, and relevant coursework

Brooklyn College

Bachelor of Science, Business Administration

2018 - 2022

Completed a Bachelor of Science in Business Administration, focusing on various aspects of business operations, management principles, and analytical skills necessary for effective decision-making in a corporate environment.