I’m seeking a remote IT Support, Help Desk, Technical Support, Customer Support, or AI Automation role where I can use my troubleshooting, problem-solving, communication, and technology skills to support users, resolve technical issues, and help improve business processes through automation.
Looking for a job
Javan Boyd
@javanboyd
I troubleshoot technical issues and support users with Windows, software, connectivity, mobile devices, and AI automation solutions.
JamaicaWhat I'm looking for
I developed software solutions and researched technical issues as a Software Engineer Intern at Jamaica 4-H, troubleshooting technology-related problems while meeting project requirements and deadlines.
I have also provided independent technical support for computer setup, Windows, software, connectivity, and mobile-device issues. I diagnose problems, research unfamiliar issues, and explain solutions in clear, easy-to-follow steps.
I am interested in Technical Support, Help Desk, Customer Support, IT Support, Software Support, and AI Automation roles where I can combine technical troubleshooting, communication, problem-solving, and technology skills to support users and improve business processes.
Experience
Work history, roles, and key accomplishments
UA
AI Support Agent
USHDA AI
Dec 2025 - Jul 2026 (7 months)
Provided user support for AI-powered tools and platforms, assisting with technical issues and troubleshooting. Used AI tools to research information, investigate problems, and improve support efficiency.
JH
Software Engineer Intern
Jamaica 4H
Jul 2022 - Sep 2022 (2 months)
Created and coded solutions based on broadly defined technical challenges. Researched technical issues, troubleshot software and technology-related problems, and applied analytical skills to meet project requirements and deadlines.
Education
Degrees, certifications, and relevant coursework
VI
Vocational Training Development Institute
Bachelor of Science, Information and Communication Technology
2020 - 2023
Bachelor of Science in Information and Communication Technology with majors in Software Engineering and Mobile Development and Digital Media.
VI
Vocational Training Development Institute
Associate of Science, Information and Communication Technology
2018 - 2020
Completed an Associate of Science in Information and Communication Technology.
Availability
Looking for a job
Location
JamaicaAuthorized to work in
Salary expectations
35k-50k USD
Job categories
IT Support SpecialistTechnical Support SpecialistSoftware EngineerAI Support SpecialistIT Support SpecialistSystems Support SpecialistHelpdesk Support SpecialistIT Help Desk SpecialistTechnical Helpdesk SpecialistHelp Desk TechnicianHelp Desk AssociateService Desk SpecialistIT Service Desk SpecialistService Desk AnalystAI Consultant
Skills
Windows TroubleshootingMicrosoft OfficeMobile Device SupportTechnical TroubleshootingTechnical Problem SolvingTechnical ResearchSoftware DevelopmentSetupTechnical SupportInterpersonal CommunicationCommunication AdaptabilityLeadershipProblem SolvingCustomer AssistanceWindowsAI ToolsAnalytical ThinkingTechnical analysisSoftware supportSystems supportTestingIssue ResolutionHTMLWeb TechnologiesResearchSolution EvaluationTechnical CommunicationHelp Desk SupportSoftware ConfigurationTypingAutomation
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