Navion User
@navionuser
I resolve technical and customer support issues across high-volume, multichannel service environments.
JamaicaWhat I'm looking for
I've delivered crisis support at GiveDirectly, helping disaster survivors through phone, chat, and email while managing eligibility, identity verification, payments, and high-volume Zendesk workflows.
At Locanto, I researched client issues, collaborated with IT teams, and helped drive a 30% increase in team efficiency and a 20% reduction in customer wait times. I've also supported clients at Realty Store and Amazon with accounts, hardware, software, desktops, laptops, printers, and mobile devices.
I bring hands-on experience with Windows, Active Directory, Microsoft 365, DHCP/DNS, remote troubleshooting, hardware and software installation, and end-user training. My computer science studies also built my foundation in algorithms, data structures, security, C, Python, and Bash.
Experience
Work history, roles, and key accomplishments
Support Specialist
Give Directly
Nov 2025 - Apr 2026 (5 months)
Delivered empathetic, multichannel crisis support to disaster survivors. Administered grant eligibility and identity verification processes, and managed high-volume ticket workflows within Zendesk.
Education
Degrees, certifications, and relevant coursework
Harvard University
Certificate, Computer Science
2022 - 2022
Completed a certificate in computer science, covering algorithms, data structures, and programming in C and Python.
Jamaica College
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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