Horacecia Pottinger
@horaceciapottinger
IT support and cybersecurity student delivering reliable end-user help.
JamaicaWhat I'm looking for
I support end users and customers across high-volume environments, including resolving inquiries via chat at Conduent and troubleshooting basic mobile device issues through JJ Mobile and Repair. I document incidents clearly, escalate complex cases when needed, and keep communication professional while juggling multiple requests.
I’m currently completing a Bachelor of Science in Computer Networking & Security with a cybersecurity major, and I’ve backed that up with a Summer Internship in networking & security at eGov Jamaica plus a cybersecurity volunteer role there in 2023. I’m looking for a Help Desk opportunity where I can keep growing in IT while delivering strong technical support.
Experience
Work history, roles, and key accomplishments
Sales Representative & Social Media Manager
JJ Mobile and Repair
Sep 2024 - Dec 2025 (1 year 3 months)
Assisted 10–30+ customers daily by recommending products and resolving basic mobile device issues. Managed social media pages and responded promptly to customer inquiries.
Summer Intern – Networking & Security
eGov Jamaica
Jul 2023 - Aug 2023 (1 month)
Supported networking and cybersecurity initiatives in an enterprise IT environment. Assisted with technical tasks while developing troubleshooting and teamwork skills.
Customer Service Representative
Conduent
May 2022 - Dec 2022 (7 months)
Managed 20–40 customer interactions daily through chat in a high-volume customer support environment. Resolved customer inquiries efficiently while maintaining professionalism and customer satisfaction.
Sales Representative & Personal Assistant
Boss Ladyz Collection
Jul 2020 - Dec 2021 (1 year 5 months)
Built strong customer relationships through personalized service. Provided administrative support, including scheduling, organization, and communications.
Education
Degrees, certifications, and relevant coursework
University of Technology, Jamaica
Bachelor of Science, Computer Networking & Security
Pursuing a Bachelor of Science in Computer Networking & Security with a major in Cybersecurity, expected graduation in August 2026.
Availability
Location
JamaicaAuthorized to work in
Job categories
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