Xavier Edwards

Perform user password resets and account access management in Azure, supporting 50+ users. Triage and escalate support tickets, operate Meraki networking tools, and process 20-30 support tickets daily via email, phone, and Teams.

Delivered exceptional customer service by addressing inquiries and providing account support. Explained complex technical concepts in simple terms, managed email and phone communications, and collaborated with cross-functional teams to resolve technical challenges.

Provided clear explanations of billing statements, diagnosed and resolved internet connectivity issues remotely, and assisted clients with service upgrades.

Delivered comprehensive technical support for hardware and software issues, resolved customer queries through multiple channels, performed installations and repairs, and ensured security compliance.

Earned an NVQ-J Level 3 Certificate in Digital Animation.

Completed secondary education with passes in Principles of Business, Human and Social Biology, Social Studies, and English A.