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Jatin Shukla

@jatinshukla

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Customer Support Executive with strong problem-solving and team-building skills.

India

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What I'm looking for

I am looking for a dynamic role that offers growth opportunities and a collaborative work environment.

I am a dedicated Customer Support Executive with a B.Tech in Chemical Engineering from Panjab University. My experience includes managing and resolving an average of 50 customer queries daily, achieving a remarkable 95% customer satisfaction rate. I thrive in fast-paced environments and am passionate about enhancing customer experiences through effective problem-solving and time management.

During my tenure at Learning Routes PVT LTD, I played a pivotal role in implementing a new customer support system that led to a 20% reduction in response time. Additionally, I conducted training sessions for new team members, which resulted in a 30% increase in first-call query resolution rates. My internship at the Indian Institute of Chemical Engineering further honed my analytical skills, where I contributed to a Petrochemical project, enhancing project efficiency by 15% through diligent data collection and analysis.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Learning Routes Pvt Ltd

Dec 2021 - Apr 2022 (4 months)

Managed and resolved an average of 50 customer queries per day, resulting in a 95% customer satisfaction rate. Assisted in the implementation of a new customer support system, leading to a 20% reduction in response time.

Customer Support Problem Solving Time Management Team Building MS Office

Petrochemical Project Coordinator

Indian Institute of Chemical Engineering

Aug 2020 - Aug 2020 (0 months)

Conducted research and analysis for the Petrochemical project, contributing to overall project progress. Collaborated with the research team to draft a comprehensive report on the latest advancements and trends in the Petrochemical industry.

Research Data Collection Data Analysis Report Writing

Education

Degrees, certifications, and relevant coursework

Panjab University

B.Tech/B.E., Chemical

Activities and societies: Convenor of Cyanide, Fest of DR SSB UICET (2018-2020); Coordinator of NSUI, Student Party of Panjab University (2018-2021)

Completed a Bachelor of Technology/Bachelor of Engineering degree in Chemical Engineering. The curriculum focused on core principles and applications within the chemical industry.