Swapnil Karajanagi
@swapnilkarajanagi
Experienced customer support coordinator focused on enhancing customer satisfaction.
What I'm looking for
I am a dedicated Customer Support Coordinator with over 2 years of experience in efficiently resolving customer issues and enhancing satisfaction. My strong communication and problem-solving skills have enabled me to manage high-volume inbound calls effectively, ensuring that customers receive the assistance they need promptly. At GRT Engineering Pvt Ltd, I successfully reduced escalations by addressing concerns at the first point of contact, which significantly improved customer retention rates.
In my role, I have established positive relationships with clients through proactive communication and attentive listening. I have served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters. My ability to mentor new team members has also contributed to a smooth onboarding process, fostering a collaborative environment that enhances overall service delivery.
With a strong background in customer service and a commitment to continuous improvement, I have collaborated with cross-functional teams to improve product quality and customer experience. I am proficient in various tools, including Salesforce and Avaya, which have supported my efforts in maintaining detailed records of customer interactions and identifying trends for ongoing enhancements.
Experience
Work history, roles, and key accomplishments
Customer Support Coordinator
GRT ENGINEERING PVT LTD
Dec 2022 - Jan 2025 (2 years 1 month)
Managed high-volume inbound calls to provide exceptional customer service. Reduced escalations by addressing concerns at the first point of contact. Established positive relationships with clients through proactive communication and attentive listening. Collaborated with sales representatives and internal departments to facilitate timely resolutions. Achieved high levels of customer retention and
Education
Degrees, certifications, and relevant coursework
Pune University
Masters of Business Administration, Business Administration
Completed a Masters of Business Administration, focusing on advanced business concepts and management strategies.
MIT ACSC College
Bachelor of Computer Applications, Computer Applications
Earned a Bachelor of Computer Applications, gaining knowledge in software development, programming, and IT management.
Maharashtra Board
Class 12, General Education
Completed Class 12 education under the Maharashtra Board, focusing on foundational subjects.
CBSE Board
Class 10, General Education
Completed Class 10 education under the CBSE Board, covering essential academic subjects.
Availability
Location
Authorized to work in
Job categories
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