Swapnil Karajanagi

I am a dedicated Customer Support Coordinator with over 2 years of experience in efficiently resolving customer issues and enhancing satisfaction. My strong communication and problem-solving skills have enabled me to manage high-volume inbound calls effectively, ensuring that customers receive the assistance they need promptly. At GRT Engineering Pvt Ltd, I successfully reduced escalations by addressing concerns at the first point of contact, which significantly improved customer retention rates.

In my role, I have established positive relationships with clients through proactive communication and attentive listening. I have served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters. My ability to mentor new team members has also contributed to a smooth onboarding process, fostering a collaborative environment that enhances overall service delivery.

With a strong background in customer service and a commitment to continuous improvement, I have collaborated with cross-functional teams to improve product quality and customer experience. I am proficient in various tools, including Salesforce and Avaya, which have supported my efforts in maintaining detailed records of customer interactions and identifying trends for ongoing enhancements.