Piyush Prajapat

I am a highly motivated and results-oriented professional with a proven track record of success in customer support. With over 20 months of experience, I excel in strategic planning and customer relationship management. My role at Ienergizer Pvt. Ltd. has equipped me with the skills to provide efficient and timely support to end-users through various channels, including chat, email, and remote assistance.

Handling difficult customer situations requires patience, empathy, professionalism, and clear communication. I pride myself on writing polite and professional replies, which are key to providing excellent customer support, especially when dealing with complaints, questions, or delays. Additionally, I have experience training customer support representatives, ensuring they are well-equipped to handle a wide range of customer situations effectively and empathetically.

My technical proficiency includes using tools such as Opstools, Shiprocket, Pine, PayU, and Sprinkler to manage ticket queues and prioritize high-impact issues. I thrive in fast-paced environments, handling advanced multi-chat support while maintaining strong comprehension and efficient message handling.