Open to opportunities

Taylor Clay

@taylorclay

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Patient services professional specializing in medical imaging intake and administrative support.

United States

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What I'm looking for

I am seeking a patient-facing administrative role in a collaborative healthcare setting where I can apply my imaging and EHR experience, improve patient flow, and contribute to efficient, HIPAA-compliant operations.

I am a patient service and administrative support professional with over six years of experience across front office, call center, and medical imaging environments. I excel at patient intake, insurance verification, appointment scheduling, and maintaining HIPAA-compliant documentation in both in-person and remote settings.

Throughout roles at multiple medical imaging centers and pediatric clinics, I consistently managed high call volumes, coordinated with clinical teams, processed payments, and maintained accurate EHR and billing records using systems like Epic, Athenahealth, and MedInformatix. I have hands-on experience with ICD-9/ICD-10 and CPT coding and providing patient education on preparation protocols.

I bring strong attention to detail, time management, and customer-service skills to fast-paced healthcare settings, and I am committed to ensuring streamlined front-desk operations and positive patient experiences.

Experience

Work history, roles, and key accomplishments

Patient Service Representative

Houston Medical Imaging

Feb 2025 - Oct 2025 (8 months)

Served as first point of contact for patients in remote and in-person settings; registered patients, verified insurance, collected documentation and co-pays, and scheduled appointments while maintaining HIPAA compliance and coordinating with clinical teams.

Patient Registration Insurance Verification Appointments HIPAA Medical Records Management Call Center Operations Patient Education

Front Office Specialist

Texas Children's Pediatrics

Aug 2023 - Jul 2024 (11 months)

Managed patient check-in/check-out and appointment scheduling, processed payments, maintained accurate EHR and billing records, and handled referrals, authorizations, and multi-line phone systems.

Patient Registration Appointments EHR Patient Billing Records Referrals And Authorizations Multi Line Phone Systems Customer Service Data Entry

Call Center Representative

American Health Imaging

Aug 2022 - Aug 2023 (1 year)

Handled patient inquiries, scheduling, insurance verification, and documentation for a high-volume imaging call center, ensuring accurate records and timely appointment coordination.

Call Center Operations Appointments Insurance Verification Documentation Customer Service Time Management

Call Center Representative

Touchstone Medical Imaging

Mar 2019 - Aug 2022 (3 years 5 months)

Scheduled imaging appointments and provided patient support via phone systems, managing high call volumes and ensuring proper documentation and preparation instructions.

Appointment Management Patient Support Call Center Operations Documentation Customer Service