Denesha Walls

Conducts outbound survey phone calls, working at least 25 hours per week to gather information. Accurately enters and classifies collected data into the computer system based on individual responses.

Performs insurance follow-up on unpaid claims utilizing payer websites and AVR, ensuring thorough completion and escalation for corrections. Responsible for forwarding updated information to Supervisor and communicating claim trends to management.

Collaborated with team members to coordinate patient charts, emergency scheduling, and verification of dental insurance benefits, ensuring smooth operations. Utilized appointment software to schedule cleanings and dental appointments, optimizing patient care.

Managed 80% of customer orders and inquiries through various channels, prioritizing high-quality service delivery. Processed over 100 daily incoming and outgoing communications, including chat, phone, and email, with a focus on accuracy and privacy.

Scheduled patient appointments using an electronic health records system and managed incoming calls to provide information or schedule services. Assisted with insurance eligibility verification and accurately collected patient payments.

Trained new hires and maintained a clean, organized workspace, consistently meeting production goals and deadlines. Ensured adherence to policies and procedures to maintain consistent quality and a safe operating environment.

Responsible for accurately packing orders and placing them into appropriately sized boxes. Utilized scanning systems to process items and ensured efficient movement through the conveyer belt system.

Answered inbound calls from retirement military customers, providing withdrawal amounts and transferring calls to the correct departments. Also assisted students and parents with information on the Biden loan forgiveness program, including enrollment and transfers.

Managed complaints and provided proper solutions, handling over 100 incoming calls daily while evaluating customer needs. Conducted research into medical terminology and documented claim status changes using specialized software.

Completed an Associate degree program focusing on medical office administration and billing practices. Gained expertise in patient service coordination and the financial aspects of healthcare.

Pursued an Associate degree specializing in medical billing and coding. Developed skills in processing claims, verifying insurance, and applying medical terminology.