Lauren Ortiz

I’m a dedicated patient support and customer service professional with over five years of experience assisting patients, coordinating appointments, and delivering outstanding service in fast-paced healthcare environments. I’m recognized for empathy, accuracy, and strong communication, especially when patients need clear answers quickly.

In my Patient Services Representative role at 20/20 Vision (2019–2025), I provided patient support by phone and email, scheduled appointments, verified demographic information, and maintained electronic records. I also reviewed documentation for accuracy, supported insurance-related processes, and protected confidential information while consistently meeting productivity goals.

Before that, I worked as a Sales Manager at AT&T, where I managed customer accounts, resolved billing and service concerns, maintained detailed documentation, and trained employees. I used CRM systems to support customer relationships and strengthen performance through problem-solving and excellent communication.

I bring a detail-oriented, organized approach to healthcare support—combining call center operations, documentation review, and HIPAA compliance with strong time management. I’m committed to delivering exceptional patient experiences while working effectively both independently and collaboratively.