Tracy Fleming

I’m a dedicated, compassionate Healthcare Customer Service Representative known for exceptional patient support, handling confidential medical information, and resolving concerns with professionalism and empathy. I bring strong communication and problem-solving skills to fast-paced healthcare environments while maintaining strict HIPAA compliance.

In my roles, I’ve supported patients with appointment scheduling, updating personal information, answering service questions, and coordinating communication between patients, providers, and insurance companies. I verify insurance eligibility and benefits, manage prior authorization requirements, and assist with billing, claims, and account inquiries while keeping accurate records in EHR/EMR systems.

I’m especially proud of improving outcomes in high-volume call settings—recognized for excellent patient satisfaction scores, reducing call wait times, and improving claim resolution by lowering billing issues. I also bring experience as a Medical Assistant / Front Desk Receptionist, including greeting patients, collecting co-pays, preparing patient charts, and supporting providers with administrative and clinical tasks.