Open to opportunities

Jasmin Bains

@jasminbains

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Customer advisor with strong skills in problem-solving and communication.

Zimbabwe

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated customer advisor with extensive experience in providing exceptional service across various sectors, including banking and retail. Currently, I work at Lloyds Banking Group, where I assist customers with technical difficulties and fraud reporting, ensuring compliance with legal and regulatory policies. My empathetic approach allows me to connect with customers from diverse backgrounds, making their experience as smooth as possible.

In addition to my role at Lloyds, I have a background in marketing and manufacturing, where I successfully created click funnels and managed product distribution. My experience as an assistant to a landlord has honed my organizational skills, enabling me to maintain comprehensive records and communicate effectively with tenants. I am passionate about continuous learning and have participated in various educational programs, including the Sutton Trust Summer School at Imperial College London.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

Lloyds Banking Group

Mar 2024 - Present (1 year 4 months)

Provided telephony customer assistance across personal banking, digital/online helpdesk, and fraud, resolving technical difficulties with the banking app and reporting fraudulent activity. Aided vulnerable customers with disabilities and power of attorneys, building rapport and ensuring compliance with legal and regulatory policies.

Customer Service Fraud Detection Technical Support Banking Operations Regulatory Compliance Empathy Problem Solving Communication Digital Banking Data Entry

Current

Marketing and Manufacturing

Current

Uzuri

Jul 2021 - Present (4 years)

Created and tracked click funnels across social media and the website, and communicated with relations in Tanzania to ship over 1000 products. Negotiated with cosmetic distribution websites to sell products and contributed to manufacturing in a laboratory, including machine maintenance.

Digital Marketing Social Media Marketing Supply Chain Management Negotiation Manufacturing Product Development Communication

Current

Assistant to Landlord

Current

Assistant to Landlord

Dec 2018 - Present (6 years 7 months)

Managed tenant communications, escalating building issues to contractors within agreed service level agreements. Maintained a comprehensive spreadsheet for rental transactions, documenting incomes and expenses for HMRC, and ensured timely rent collection.

Property Management Tenant Relations Communication Record keeping Financial Management Problem Solving Administrative Support Spreadsheet Management Rent Collection

Customer Assistant

Morrisons

Sep 2023 - Mar 2024 (6 months)

Covered various roles including serving customers on tills, stocking shelves, and systematically rotating and tracking products. Resolved customer issues ranging from product dissatisfaction to technical difficulties with the company app and general queries.

Customer Service Stock Management Problem Solving Teamwork Retail Operations Product Knowledge Communication Customer Satisfaction

Customer Advisor

Currys PC World

Sep 2021 - Jan 2022 (4 months)

Led sales of white goods on the shop floor, achieving an average profit of £2000 per week through personal sales. Ensured confidentiality and legal requirements for card payments, boosting sales of broadband and insurance through value-added selling.

Sales Customer Service Retail Sales Product Knowledge Payment Processing Confidentiality Upselling Communication

Education

Degrees, certifications, and relevant coursework

University of Manchester

BSc Chemistry with an Integrated Foundation Year, Chemistry

Completed the first year of a Chemistry BSc program, focusing on core scientific principles. Studied modules including Waves and Particles, Further Physics, Inorganic Chemistry, Organic Chemistry, Physical Chemistry, Computational Thinking, Pure Mathematics, and Statistics.

St Thomas More Catholic Secondary School

A Level, Mathematics, Physics, Chemistry

Achieved A Levels in Mathematics, Physics, and Chemistry. Developed strong foundational knowledge in scientific and mathematical principles.

St Thomas More Catholic Secondary School

GCSE, Multiple Subjects

Completed GCSEs in a range of subjects including Mathematics, English Literature, English Language, Science Core, Science Additional, Religious Studies, Business Studies, Computer Science, and Design and Technology Graphics. Demonstrated strong academic performance across various disciplines.

Imperial College London

Summer School Program, Chemistry

Selected to participate in the Sutton Trust Summer School Scheme, experiencing university-level chemistry studies. Engaged in laboratory work, group presentations, and academic lectures.