Open to opportunities

Abbie Hardaker

@abbiehardaker

Message

Motivated customer service professional with strong communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a highly motivated individual with a passion for delivering exceptional customer service. My experience spans various roles, including bar staff and customer service advisor, where I have honed my communication skills and ability to work effectively in team environments. I thrive in challenging situations and am dedicated to maintaining high standards in all my work.

Throughout my career, I have demonstrated a strong work ethic and a commitment to excellence. I have successfully managed customer interactions, ensuring satisfaction while adhering to company policies and procedures. My ability to adapt to changing circumstances and manage conflicting priorities has been key to my success in fast-paced environments.

I am now seeking a new opportunity where I can leverage my skills and contribute to a team that values integrity, positivity, and hard work. I am eager to embrace new challenges and continue my professional development in a supportive and dynamic workplace.

Experience

Work history, roles, and key accomplishments

Current

Bar Staff

Current

Newlands Pub

Currently working as casual bar staff, assisting customers as needed. Responsible for maintaining a tidy work environment.

Customer Service Teamwork Communication

Customer Advisor - Christmas Temp Role

H.Samuel

Nov 2024 - Present (8 months)

Assisted customers with purchases, answered phones, and handled internal and external queries. Processed sales using the till, upselling warranties, and booking repairs.

Customer Service Sales Upselling Inventory Management Communication

Customer Service Advisor

Stoneacre

Nov 2018 - Present (6 years 8 months)

Completed an apprenticeship as a Customer Service Advisor, meeting deadlines and targets while maintaining an organized workspace. Demonstrated excellent communication skills at all levels, ensuring understanding of company requirements and procedures.

Customer Service Communication Data Protection Time Management Problem Solving Confidentiality

Bar Work / Kitchen Duties / Waitress

The Old Scalby Mills

Jan 2016 - Present (9 years 6 months)

Performed bar work, kitchen duties, and waitressing, serving customers in a friendly manner and handling cash. Assisted kitchen staff with food preparation and maintained cleanliness in all work areas.

Customer Service Food Preparation Time Management Communication

General Assistant

The Gordon Hotel

Jan 2015 - Present (10 years 6 months)

Worked as a General Assistant, assisting in the kitchen, waitressing, and preparing guest rooms. Provided excellent customer service to guests.

Customer Service Kitchen Assistance Waitressing Room Preparation Communication

Accounts Administration

Save9 Internet Services

Mar 2025 - Present (4 months)

Currently managing day-to-day accounts, chasing late payments, and handling customer queries and complaints. Responsible for booking technician visits, invoicing, and managing customer payments via Stripe.com.

Accounts Management Customer Service Invoicing Payment Processing CRM Software Scheduling

Education

Degrees, certifications, and relevant coursework

Unknown School

GCSE, English Language

Achieved a grade 4 in English Language, demonstrating proficiency in communication and comprehension. Obtained a grade 5 in English Literature, showcasing analytical and interpretive skills.

Unknown School

GCSE, Mathematics

Achieved a grade 5 in Mathematics (Higher), indicating strong numerical and problem-solving abilities. Obtained a grade 6 in Drama, demonstrating creative and performance skills.

Unknown School

GCSE, Art Textiles

Achieved a grade 5 in Art Textiles, showcasing creative and practical skills. Obtained a grade 44 in Combined Science, demonstrating foundational knowledge in scientific principles.

Unknown Institution

Diploma, Customer Care

Partially studied Law, gaining foundational knowledge in legal principles. Completed an ICQ Level 2 Diploma in Customer Care, developing essential skills for customer service roles.