tafadzwa gotora
@tafadzwagotora
I'm transitioning eight years of customer risk recognition and incident de-escalation into SOC analyst work.
ZimbabweWhat I'm looking for
I'm transitioning into cybersecurity after building eight years of experience protecting customer trust, resolving issues early, and managing client relationships at Bhagatji Hardware and Bhagatji Supermarket.
At Bhagatji Hardware, I managed up to 10 client accounts, maintained 80%+ customer satisfaction and 85%+ retention, and worked with suppliers and manufacturers to diagnose hardware issues and improve service. Previously, I supervised 6–15 retail and operations staff, managed inventory, verified goods against purchase orders, and delivered accurate stock reporting.
I'm building hands-on Linux and SQL skills through the Google Cybersecurity Certificate and studying toward CompTIA Security+, with SOC analyst work as my target. I bring pattern recognition, calm de-escalation, clear communication, and ownership to security, IT support, customer success, and virtual assistant opportunities.
Experience
Work history, roles, and key accomplishments
• Served as primary point of contact for up to 10 client accounts across phone, email, and social media, maintaining an 80%+ customer satisfaction rate through swift, accurate query resolution.
• Drove repeat business and upsell opportunities by proactively advising clients on product and material selections, strengthening long-term account value, and contributing to revenue growth.
• Collaborat
• Supervised and supported a team of 6–15 staff across retail and operations functions, onboarding new team members and ensuring consistent service standards across all customer-facing touchpoints.
• Oversaw inventory management across a high-volume supermarket environment, reducing stock discrepancies and losses through rigorous tracking and disciplined reorder processes.
• Verified all goods r
• Processed 100–200 customer transactions daily across cash, card, and mobile payment methods with zero cash variance, maintaining consistently accurate drawer balances across every shift.
• Delivered high-volume customer service across a busy retail floor, resolving inquiries, complaints, and escalations with professionalism, serving customers across multiple languages to ensure every interactio
Education
Degrees, certifications, and relevant coursework
National University of Science and Technology (ZW)
Bachelor of Commerce - BCom, Risk Management and Insurance
2013 - 2017
National University of Science and Technology
Bachelor of Commerce, Risk Management and Insurance
2013 - 2017
Pursued a Bachelor of Commerce degree with a focus on Risk Management and Insurance, gaining a strong foundation in risk assessment and mitigation strategies.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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