Looking for a job

tafadzwa gotora

@tafadzwagotora

I'm customer-focused with 6+ yrs experience solving problems, building trust, and delivering exceptional service. Ready to support customers remotely.

Zimbabwe

Message

What I'm looking for

I’m looking for remote part-time, contract, or full-time opportunities supporting founders and distributed teams through customer Service, Customer Support, Client Relations, and customer representative roles. I’m open to working across different time zones and looking for opportunities where I can contribute, learn, and grow while providing reliable, professional support.

I’m a customer-focused professional with 6+ years of experience helping customers, resolving enquiries, solving problems, and building strong customer relationships. In my current role, I interact with customers daily by phone, email, and social media, helping them find suitable products, answer questions, resolve concerns, and follow up to ensure their needs are met.

I enjoy understanding customer needs and turning challenging interactions into positive experiences. I’m patient, a strong communicator, detail-oriented, and comfortable handling multiple enquiries while maintaining a professional and helpful approach.

Beyond customer service, I have experience with order processing, procurement, supplier communication, records management, and administrative support. I also enjoy learning new technologies and improving my skills in customer support and remote work.

I’m particularly interested in remote Customer Service Representative, Customer Support, and Customer Experience roles where I can use my communication and problem-solving skills to help customers and contribute to a great customer experience.

Experience

Work history, roles, and key accomplishments

Current

Hardware Manager

Current

Bhagatji Hardware

Mar 2021 - Present (5 years 7 months)

• Served as primary point of contact for up to 10 client accounts across phone, email, and social media, maintaining an 80%+ customer satisfaction rate through swift, accurate query resolution.

• Drove repeat business and upsell opportunities by proactively advising clients on product and material selections, strengthening long-term account value, and contributing to revenue growth.

• Collaborat

Customer Retention Customer Loyalty Product Knowledge Customer Support Client Relationships Technical Support

Customer & Retail Operations Supervisor

Bhagatji Supermarket

Jan 2019 - Mar 2021 (2 years 2 months)

• Supervised and supported a team of 6–15 staff across retail and operations functions, onboarding new team members and ensuring consistent service standards across all customer-facing touchpoints.

• Oversaw inventory management across a high-volume supermarket environment, reducing stock discrepancies and losses through rigorous tracking and disciplined reorder processes.

• Verified all goods r

Data Entry Records Management Inventory Management Administration Customer Support

Cashier & Customer Service Lead

Bhagatji Supermarket

Mar 2018 - Dec 2018 (9 months)

• Processed 100–200 customer transactions daily across cash, card, and mobile payment methods with zero cash variance, maintaining consistently accurate drawer balances across every shift.

• Delivered high-volume customer service across a busy retail floor, resolving inquiries, complaints, and escalations with professionalism, serving customers across multiple languages to ensure every interactio

Problem Solving Card Processing Cash Handling

Education

Degrees, certifications, and relevant coursework

Linkedln

Customer Success Management fundamentals

2025 - 2025

I learned how to build strong customer relationships by understanding customer needs, communicating effectively, managing expectations, resolving issues, and focusing on customer satisfaction and long-term retention. I also learned the importance of proactive follow-up, understanding the customer journey, and using feedback to improve the overall customer experience.

National University of Science and Technology

Bachelor of Commerce, Risk Management and Insurance

2013 - 2017

Pursued a Bachelor of Commerce degree with a focus on Risk Management and Insurance, gaining a strong foundation in risk assessment and mitigation strategies.