Jasdeep Singh
@jasdeepsingh1
Customer support professional with 4+ years delivering high-quality service and process improvements.
What I'm looking for
I am a motivated customer support professional with over four years of hands-on experience delivering support via chat, email, and voice, including roles at TaskUs India and Nayamat Enterprise. I consistently resolve customer concerns, maintain high satisfaction ratings, and collaborate with cross-functional teams to improve support processes.
My background includes logistics dispatch coordination, compliance documentation, and strong proficiency with productivity tools like Microsoft Office, Google Workspace, and CRM systems. I am a quick learner, adaptive team player, and I seek opportunities to grow within a dynamic corporate environment where I can apply my communication, time management, and data-reporting skills.
Experience
Work history, roles, and key accomplishments
Customer Support Teammate
TaskUs India
Jan 2022 - Present (3 years 9 months)
Delivering multichannel customer support via chat, email, and voice, resolving customer concerns and maintaining high satisfaction ratings while collaborating with internal teams to improve support processes.
Dispatcher - Logistics
Nayamat Enterprise
Jan 2020 - Dec 2021 (1 year 11 months)
Coordinated shipments and driver assignments to ensure timely deliveries, managed driver and client communications to resolve en-route issues, and maintained compliance and shipment documentation.
Education
Degrees, certifications, and relevant coursework
Arni University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration with coursework in business fundamentals and management.
Punjab School Education Board
12th Grade, Higher Secondary Education
Completed 12th grade under the Punjab School Education Board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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