Koray Secer
@koraysecer
Communicative, results-driven service specialist and team lead focused on quality and client success.
What I'm looking for
I am a communicative and goal-driven service specialist with experience in consulting, client acquisition, team coordination, and quality management. I have coordinated project teams in large-scale audit processes and served as the primary contact for onboarding, training and coaching new team members.
I consistently managed workflows, set priorities, and ensured timely project delivery by liaising between stakeholders, clients, and internal teams while documenting and reporting progress to senior management. I led small teams in financial consulting, expanding customer bases through targeted acquisition and relationship management.
I am highly structured, persistent, and results-oriented with a proven ability to deliver measurable outcomes. I am passionate about SaaS and cloud-based solutions, and I bring skills in client communication, stakeholder management, and digital transformation to every role.
Experience
Work history, roles, and key accomplishments
Service Specialist
Protiviti Services GmbH & Co. KG
Apr 2025 - Present (5 months)
Responsible for service quality and efficient processing within the appeals workflow, ensuring consistent adherence to quality standards and timely project delivery.
Assistant Service Professional Analyst
Robert Half Deutschland GmbH
Jan 2023 - Apr 2025 (2 years 3 months)
Coordinated a project team within a large-scale audit assignment at Protiviti, managed onboarding, training and coaching of new team members, and maintained quality standards across workflows.
Financial Advisor & Team Lead
Telis Finanz AG
Nov 2016 - Feb 2019 (2 years 3 months)
Provided financial and insurance consulting to private clients while leading a small team, expanding the customer base through targeted acquisition and relationship management.
Education
Degrees, certifications, and relevant coursework
Deggendorf Institute of Technology
Bachelor of Arts, International Management
2017 - 2022
Completed a Bachelor of Arts in International Management with coursework covering international business and management practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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