Open to opportunities

Hagar Mohsen

@hagarmohsen

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Experienced Project Manager specializing in Change Management and Digital Programs.

Germany

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What I'm looking for

I am seeking a role that fosters innovation and values customer-centric approaches, with opportunities for leadership and professional growth.

Technical Project Manager and business-savvy with 10+ years of progressive experience across a broad range of Program Management roles in Multinational Corporates. Proven ability to leverage consultative, project management and proactive skills to promote functional success by leading full life cycle of projects from strategy initiation through implementation and exceptional customer experience deliveries. A natural born leader with passion for inspiring/coaching others to volunteer and give- back creating a ripple effect by encouraging more people to be active members of their communities.

Experience

Work history, roles, and key accomplishments

Current

Project Manager - Change Management Lead

Current

Dell Technologies

Nov 2022 - Present (2 years 7 months)

Led change management initiatives for digital programs, achieving a 90% success rate in process design and implementation. Developed solutions addressing operational gaps through stakeholder analysis and user adoption strategies.

Change Management Stakeholder Analysis User Adoption Process Design PMP Gap Analysis Digital Programs Project Management

Technical Program Manager - Channel Partners

Dell Technologies

Feb 2019 - Nov 2022 (3 years 9 months)

Managed projects from initiation to implementation, focusing on process efficiencies and customer satisfaction, resulting in a 30% increase in Customer NPS year over year.

Program Management Customer Satisfaction Implementation NPS Technical Project Management Continuous Improvement Multinational Corporates Change Management

Key Clients Account Manager

MAERSK-A.P. MOLLER

Jan 2017 - Mar 2019 (2 years 2 months)

Managed strategic partnerships and customer accounts, driving measurable outcomes and ensuring exceptional customer experience across global teams.

Account Management Customer Experience Strategic Partnerships Measurable Outcomes Stakeholder Engagement Communication Skills Leadership Team Collaboration

Community Service Account Manager

The International School of Elite Education

Sep 2015 - Aug 2016 (11 months)

Managed the 'Youth Empowerment' program, encouraging students to engage in community service projects and extracurricular activities.

Program Management Youth Empowerment Volunteer Management Leadership Coaching Extracurricular Activities Public Speaking Team Building

Sales Support Account Manager

APL Shipping Line

Aug 2014 - Aug 2015 (1 year)

Developed analytical reports and dashboards on CRM Salesforce to effectively track sales leads and activities, enhancing sales support operations.

Sales Support CRM (Salesforce)Data Analysis Reporting Dashboard Development Analytical Skills Customer Relationship Management Process Improvement Team Collaboration

Education

Degrees, certifications, and relevant coursework

German University in Cairo

Bachelor of Management Technology, Management Technology

2009 - 2013

Grade: Very good

Studied Management Technology with a focus on Strategic Management and Innovation. Achieved a grade of Very Good, demonstrating strong academic performance and understanding of management principles.