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alissa svertokina

@alissasvertokina

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Project manager with 5+ years coordinating global, process-driven delivery teams.

Germany

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What I'm looking for

I seek a process-driven role where I can lead delivery, improve workflows, coach teams, and partner with product and engineering to deliver quality outcomes across markets.

I am a results-driven project manager with over five years supporting cross-functional teams in global, process-driven environments, focused on planning, scheduling, and stakeholder coordination.

I have led and coached teams of up to 25 people, implemented structured planning practices, and improved delivery performance and predictability through process improvements and KPI-driven decision making.

My experience spans customer care operations, QA and coaching, and IT project delivery across digital advertising SaaS and product teams, with hands-on use of Agile methods and tools like Jira, Confluence, Notion and Miro.

I seek roles where I can drive efficient delivery, improve processes, and partner with product and engineering teams to ensure high-quality outcomes across markets.

Experience

Work history, roles, and key accomplishments

Trainee IT Project Manager

Neue Fische

Nov 2024 - Feb 2025 (3 months)

Led delivery of a user-facing feature using Agile methods, coordinating requirements, timelines, and stakeholders while partnering with dev and UX to meet scope and quality standards.

Agile Delivery Jira Confluence Miro Requirements Definition UX collaboration

Project Manager

Travedding

May 2024 - Aug 2024 (3 months)

Planned and organized project workflows and timelines in Notion, served as primary stakeholder contact, and managed critical deadlines to ensure on-schedule delivery for art and travel initiatives.

Project Coordination Notion Stakeholder Management Communication Workflow Design

Customer Care Operations Lead

Concentrix

Oct 2021 - Feb 2024 (2 years 4 months)

Coordinated multi-market support teams across 5 regions, managing schedules, workflows, and quality metrics while coaching 25 team members to improve performance and delivery consistency.

Team Leadership KPI Tracking Process Improvement Root Cause Analysis Quality Assurance Reporting Cross Functional Collaboration

Project Coordinator, QA and Coaching

Concentrix

Feb 2019 - Oct 2021 (2 years 8 months)

Led a multicultural team of 25, implemented structured planning and execution practices that boosted delivery performance 20% and reduced scheduling conflicts 30% through improved coordination.

Coaching & QA Process Optimization Scheduling Performance Improvement Metrics

Education

Degrees, certifications, and relevant coursework

Spiced Academy

Front-end Development, Front-end Development

2025 - 2025

Activities and societies: Practical hands-on projects using JavaScript, CSS, and version control (GitHub).

Completed a Front-end Development program covering JavaScript, CSS, and modern front-end tooling to build user-facing interfaces.

Neue Fische

IT Project Manager, IT Project Management

2024 - 2025

Activities and societies: Used Jira, Confluence, Miro, Slack, and Google Docs for project delivery; coordinated with development and UX teams.

Completed an IT Project Manager program focused on Agile delivery, stakeholder coordination, and delivery management, leading a user-facing feature from definition to delivery.